Job Overview:
Hanley Calibration would like to announce an exciting opportunity to join our management team in the role of Service Manager for the Leinster region. Potential candidates will require strong leadership, mentoring and organisational skills and possess extensive knowledge of cGMP calibrations in the Life Sciences sector including the management of traceability standards. Other responsibilities will include the management of key accounts, the ability to resolve technical queries and expanding service contract portfolios.
Location: Brent House, Mountgorry, Swords, Co Dublin
Reporting to: Service Director
Key responsibilities Include:
General Management of the calibration schedule by allocated region
Supervision of mobile calibration technicians/engineers
Maintain strict adherence to ISO9001/2015 and cGMP quality standards
Supervise technical administration assistants
Attend Key customer site Meetings
Attend Monthly Management Review Meetings
Set Company and personal Objectives
Adhering to all processes and procedures to meet with targets
To ensure regular communication with customers, finance department and senior management team
Liaising with the technical department to ensure site engineers/technicians receive technical support as required
To provide team leadership and direction including carrying out regular reviews and assessments with engineers/technicians
Maintain office systems e.g., Management of test equipment / CMMS System / Scheduler
Manage incoming and outgoing equipment deliveries
. Issuing of customer quotations along with all follow up administrative tasks
Education/ Experience Requirements:
Technical Qualification in engineering discipline.
Management Qualification (Desirable)
5 years' experience in industry
5 years' experience in service sector
Good knowledge of ISO quality systems
Demonstrated ability to manage a team, as well as an excellent team worker
Excellent customer service skills with an ability to multitask and solve complex operational issues
Full clean driving license
Demonstrate strong communication skills
Salary & Benefits:
Competitive Salary with room to grow as experience dictates
5% contributory pension scheme
VHI allowance
Education & study support
Employee Assistance Program
Annual Bonus
