Join Us
Bord Gáis Energy has been powering the nation’s homes and businesses for 50 years. Today we are evolving from a utility supplier to a total energy solutions provider – combining trusted gas and electricity expertise with a growing portfolio of net zero products and services. We are at the forefront of Ireland’s energy transition strengthening energy security and helping customers moves to a low carbon future. Ardrar Ltd, recently acquired by Bord Gáis Energy (part of Centrica plc), is scaling rapidly as a leading provider of solar solutions across Ireland.
This is a unique opportunity to join a high-growth business, leveraging the strength of an established and trusted brand, Bord Gáis Energy, in the Irish market, backed by an international energy group (Centrica Plc).
Your Team (Ardrar Ltd – A Bord Gáis Energy Company)
Ardrar Ltd, part of the Bord Gáis Energy family, is one of Ireland’s fastest-growing providers of smart, sustainable energy solutions. We combine the agility of a rapidly scaling, technology-led business with the strength and reach of an established brand and energy leader in the Irish market
Employment Terms
This role is employed by Ardrar Ltd, which operates under separate terms and conditions to Bord Gáis Energy. Together we’re helping homes, farms and businesses cut costs, reduce emissions, and transition to cleaner energy.
The Role
Ardrar Ltd, trading as Bord Gáis Energy, and part of the Centrica Group, is seeking a
Case Coordinator to support the next phase of transformation as we accelerate our transition to a more sustainable energy future.
What you’ll be doing
As a Case Coordinator, you will engage with customers throughout their energy-transition journey ensuring efficient communication, accurate administration and a positive, solutions focused customer experience. You will work closely with technical and operations teams to ensure each solution is designed to maximise customer value and performance.
You will be responsible for managing the after-care journey while delivering an excellent customer experience in an efficient and timely manne.
Key Accountabilities
· Case management and coordination
· Strong administrative and organisational abilities
· Customer service and stakeholder management
· Attention to detail and accuracy
· Ability to manage multiple tasks and deadlines
· Effective verbal and written communication
· Problem-solving and issue resolution
· Managing customer cases from initial enquiry through completion
· Coordinating between customers, installers, technical teams, and internal stakeholders
· Maintaining accurate records and documentation
· Ensuring service-level agreements and timelines are met
· Resolving customer queries and escalating issues when necessary
· Supporting operational and business improvement initiatives
Skills & Experience
Here’s what we’re looking for:
- Minimum of 1 year proven experience in a Case Management role (energy or construction, utilities or home improvement experience is advantageous)
- Strong interest in renewable energy, sustainability, and the transition to net zero
- Proven ability to deliver against KPI’s in a fast-paced environment
- Excellent communication and relationship-building skills
- Ability to explain technical solutions in a clear, customer-friendly manner
- Strong organisational skills with the ability to manage a busy case load.
- Experience using CRM system.
- Knowledge of the Irish energy market or Solar PV solutions is beneficial but not essential
Personal Attributes
- A highly motivated self-starter with a strong “go-getter” attitude
- Positive, energetic, and driven to succeed.
- Customer-focused with a genuine passion for helping people.
- Confident communicator who can quickly build trust and rapport
- Resilient and adaptable in a scaling, fast-moving business
- Proactive, solution-oriented mindset with attention to detail
- Strong team player who collaborates effectively across functions
- Committed to continuous learning and personal development
Why should you apply?
This is your chance to shape Ireland’s clean energy future. You’ll work in a fast-growing business, collaborate with top talent, and accelerate your development every step of the way. This is a unique opportunity to join a high-growth business with the backing of a national energy leader with a trusted heritage brand, Bord Gáis Energy is part of Centrica plc, a leading international energy and services company. Benefit from the scale, investment, and expertise of the Bord Gáis Energy / Centrica Group.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
Benefits:
- Company pension
- Employee assistance program
- On-site parking
Work Location:
In person
Benefits:
- Company pension
- Employee assistance program
- On-site parking
Work Location: In person
