The Chief Workshop Manager (CWM) acts as the business owner and has ultimate responsibility for all operations of the store. The Chief Workshop Manager is accountable for effectively teaching, training and coaching a high performing team that achieves sales goals, meets BABW brand standards and delivers operational excellence. The Chief Workshop Manager uses good judgment to make decisions within the company’s guidelines and partners with his/her Area/District Manager when appropriate. All associates in the store report directly to the CWM.
Responsibilities:
· Motivates and inspires the store team by delivering a compelling vision and purpose which encompasses the Build-A-Bear Workshop Core Values
· Consistently models the Experience First® standards and behaviours
· Creates and communicates clear action plans that optimize results and ensures effective execution of all activities
· Delegates effectively with management and associate team
· Maintains a positive and motivational style in all communication and actions to promote productivity and ownership
· Proactively seeks personal learning and development opportunities to build leadership skills and enhance individual performance
· Analyses the business and makes real-time strategic business decisions to drive results
· Maximizes profitability by achieving sales objectives and monitoring expenses that are in line with company expectations
· Builds a highly satisfied and loyal Guest base through engagement, conversion and capturing Guest information in the loyalty program
· Identifies, recruits, hires and retains a high performing management and associate team.
· Consistently assesses and provides ongoing performance feedback, through real-time coaching, and the performance review process
· Drives employee engagement by recognizing and rewarding employees for outstanding performance
· Confronts and addresses performance issues or conflicts in a timely and consistent manner
· Insures clear, consistent communication to the entire team
· Manages payroll to agreed budgets and forecasting compliance
· Ensures store is always Grand Opening ready by following opening and closing procedures
· Operates and maintains all IT systems in accordance with BABW policies and procedures
· Adheres to and enforces all BABW store security and cash management policies and procedures.
· Maintaining the Standard Operating Procedures (SOP)
· Executes visual presentation standards using BABW visual standard guidelines and store presentation tools
· Maintains impeccable housekeeping and maintenance standards through proper training and delegation
All other tasks as assigned by management
· 2 to 4 years of total retail management experience with a proven, successful track record in a Guest centric business.
· An exceptional record of leading and developing a high energy, passionate team
· Sales focused while engaging Guests in creating a fun, memorable experience
· Passionate, ambitious and success oriented and a model of professional and personal integrity
· Accountable for results ; takes pride and ownership of store operations
· Attention to detail; plan full and organised while being flexible and adaptable in our fast-paced environment
· Excellent written and verbal communication skills
· Competitive Salary depending on experience
· Company pension
· Paid holidays
· Monthly Bonus incentives (Annual bonus potential £7200)
· Merchandise discounts
· Rotating schedule that allows for work/life balance
· A fun, engaging environment
Job descriptions are used for informational purposes only, are not to be considered all-inclusive of responsibilities within a position and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause.
Job Types: Full-time, Permanent
Additional pay:
- Monthly bonus
- Quarterly bonus
Benefits:
- Employee assistance program
- Employee discount
- Sick pay
- Store discount
- Wellness program
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Work Location: In person
Reference ID: CWM - Grafton St
