Overview
As Polly's Food & Beverage Attendant at The Ross Hotel, you will play a vital role in delivering exceptional service to guests in our dining areas. You will ensure a welcoming atmosphere, providing guests with a memorable dining experience while maintaining high standards of service and cleanliness.
About The Role
Key Responsibilities
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Greet and welcome guests in a friendly and professional manner, ensuring they feel comfortable and attended to.
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Take food and beverage orders from guests, ensuring accuracy and offering recommendations as needed.
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Serve food and beverages promptly, following the hotel's service standards and presentation guidelines.
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Set up and maintain service areas, including tables, chairs, and any required equipment, always ensuring cleanliness and organization.
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Ensure that guests' needs are met throughout their meal, including checking on satisfaction and refilling drinks as necessary.
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Assist with clearing tables, removing dirty dishes, and resetting tables for new guests.
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Support the bar and kitchen teams by coordinating orders and ensuring that food and drinks are served in a timely manner.
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Handle cash, credit card, room charge, and gift card transactions accurately, processing bills and payments as required.
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Maintain a clean and organized working environment, including clearing empty bottles, dishes, and glassware.
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Ensure compliance with health and safety regulations, including food safety standards and hygiene practices.
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Assist in setting up, serving, and clearing for special events or functions held at the hotel.
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Respond to guest inquiries, providing information about menu items, promotions, and hotel facilities.
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Report any guest concerns or feedback to the supervisor or manager to ensure guest satisfaction.
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Assist in maintaining inventory of food, beverages, and supplies, informing supervisors of low stock or needs for replenishment.
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Follow all hotel policies and procedures related to service standards, safety, and customer service.
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Support the Food & Beverage team in achieving department goals and improving service quality.
Working Hours
As per the schedule provided, with flexibility to work weekends, evenings, and public holidays as required.
Working Conditions
This position involves standing, walking, and lifting. The role will require the ability to move quickly and efficiently in a busy environment while maintaining a professional appearance and attitude.
Required Criteria
Skills Needed
About The Company
The Ross is steeped in history and an integral part of Killarney. The hotel has been part of the Treacy family since 1938, when Marie Treacy purchased the hotel from her Aunt Julia O’ Donoghue (née Scott) for whom she worked for a number of years at this landmark Killarney hotel.
Marie ran the hotel tirelessly and successfully for over four decades until her son Padraig joined the family business in the late 1970’s.
Padraig and his wife Janet took over the management of The Ross in 1983, and the hotel was fully refurbished into its chic, quirky boutique style status in 2006. In 2009 Padraig and Janet’s daughter Ciara joined the family business and proudly runs the ship today.
Subsequently Padraig and Janet Treacy built a sister property, now known as The Killarney Park just across the road at East Avenue, which opened its doors in 1992.
Company Culture
The Ross is energetic, collaborative and supportive. We value individuality and encourage our team to bring their authentic selves to work. We believe that confidence, creativity and kindness are just as important as skill and experience.
Teamwork is at the core of what we do. We support one another during busy services, celebrate successes together, and foster an environment built on mutual respect. Our modern, stylish surroundings are matched by a forward-thinking approach to hospitality — one where fresh ideas are welcomed and initiative is recognised.
We know that outstanding guest experiences start with a happy team. That’s why we prioritise:
A positive and respectful working environment
Strong leadership and open communication
Opportunities for learning, development and progression
Recognition of hard work and achievement
Encouraging a healthy work-life balance
We are committed to helping our team grow — whether that means developing new skills, stepping into leadership roles, or building a long-term career in hospitality.
Company Benefits
Perks of Being Part of Our Team:
Learning & development programmes to grow your skills and career
Team parking
Complimentary meals while on duty
50% off spa treatments and 20% off spa products
Special off-peak accommodation rates for friends and family
50% off meals in the restaurant or bar
10% off orders in Luna Coffee & Wine
Team Charity Day participation
Bike to Work scheme
Monthly team social events and a full yearly social calendar
Monthly reward and recognition scheme
€500 Team Referral Scheme
At The Ross, your career journey matters.
Employee development programs, Employee discounts, Free parking, Cycle to work, Free work laptop, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Annual Rise, Employee of the Month, Employee Recognition Scheme, Annual performance review, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Staff celebration events, Company employee App
Salary
Not disclosed
