Fixed Term Temporary Contract, Full Time Hours.
Purpose of the Post
A key role of the Radiology Clerical Supervisor (Grade V) is to ensure that the administrative function of the Radiology Department is managed in an effective and efficiently manner while maintaining high standards of clerical practice with the areas. The post holder is expected to achieve and maintain targets as directed by their Line Manager, Operations Director, and/or Deputy CEO/CEO.
Principal Duties and Responsibilities:
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Overall responsibility for the Roster for Radiology Clerical Staff.
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Overall responsibility to ensure that all employee records are updated and correct including annual leave, sick leave, parental leave, etc.
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Completing Back to Work Meetings, Probationary Reviews/Performance Management Meetings and any disciplinary meetings for staff, if required.
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Overall responsibility to ensure processes are followed by staff.
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Super-user from a clerical perspective in Agfa/IPMS if necessary and any other systems that may be used in Radiology Dept.
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Rectify any clerical errors made by clerical staff and ensure staff receive feedback/additional training as required.
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Deal with Radiology billing issues and taking payment where required.
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Overall responsibility on overseeing the outsourcing projects for radiology reports from a clerical perspective and working closely with the Radiographers on compiling the lists for outsourcing.
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Review/manage waiting lists with the RSM and Radiographers.
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Deal with telephone queries and liaising with Radiologists, Radiographers, Patients, GPs, etc.
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Working closely with the PAC/RIS Office.
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Liaising with Patient Accounts Office to follow up on admissions/private health insurance forms where necessary.
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Deal with patients in relation to any issues/problems they may have, in an compassionate and empathic manner.
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Arrange regular maintenance checks for fax, photo copier and other office equipment and ensure that office supply stock levels are adequate.
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Be proficient in booking appointments, the full registration/payment process for patients, and ensure this is done in a timely and accurate fashion.
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Complete Radiology Admin Reports as requested for hospital management.
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Support a continuous improvement environment.
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Liaise with colleagues across all departments in the hospital as required.
Eligibility Criteria:
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Strong leadership skills and experience in managing a team.
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Ability to build strong relationships with colleagues.
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Excellent communication skills.
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Excellent organisational and planning skills.
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Ability to assess and improve processes.
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IPMS/Agfa experience desirable.
Full Job Spec is available on request.
Closing Date: 1pm on Friday, 7 August 2026.
MUH reserves the right to create a panel for this post from which permanent, fixed term and specified purpose vacancies of a full or part time duration may be filled.
Mercy University Hospital (MUH)
MUH is a growing voluntary hospital in the heart of Cork City. We have over 1,800 staff providing complex diagnostic, medical and surgical care through our inpatient, day patient, outpatient and emergency services.
We are a teaching hospital, a centre of national and international excellence, and are renowned for our research and tertiary services.
Providing 24/7 acute surgical, acute medical and critical care, MUH now has multiple sites across the city and continues to expand. We recently opened our Blarney Rehabilitation Unit, a post-acute care specialist rehabilitation unit with 50 beds in Blarney, County Cork.
We support staff development with approx. 100 promotions annually. We prioritise work life balance with 28% of our team working part time hours. We offer nationally agreed enhanced Salary Scales, Pension Scheme, excellent holidays, canteen, and Study Leave and Assistance.
From Cardiac Care to Intensive Care, our varied specialist services offer real career choice to our team. We live by our Core Values of Compassion, Excellence, Justice, Respect and Team Spirit.
