NorDan is a leading window and door company known for its commitment to excellence and employee satisfaction, is looking for an experienced Service Technician individual to join our dynamic team.
About the Role
We are seeking an experienced
Service Technician to oversee multiple installation sites, ensuring projects are delivered safely, efficiently, and to the highest standards. The ideal candidate will excel in coordination, communication, and maintaining strong relationships with contractors, customers, and internal teams.
Service Technician Responsibilities-
Providing service and customer support during field visits or dispatches
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Liaise with office staff on all site installation, repair, maintenance and test tasks/issues.
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Diagnosing errors or technical problems and determining proper solutions. Carrying out solutions on first visit whenever possible.
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Supply office with comprehensive reporting on site conditions, Access, Items required for fixes and work performed within 24 hours of site visit.
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Properly update and maintain all reporting in company apps or software.
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Document processes
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Operate and maintain the vehicle in a safe manner and use field automation systems
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Follow all company’s filed procedures and protocols
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Cooperate with technical team and share information across the organisation
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Comprehend customer requirements and make appropriate recommendations/briefings
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Build positive relationships with customers
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Ensure you service vehicle is adequately stocked with ALL standards items and tools to be able to complete tasks on first call.
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Ensure you have been supplied with all adequate paperwork to pre-diagnose any issues that have occurred on site, Including the PIE contract and photography if available.
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Review all paperwork pre-visit to make sure adequate items are carried to complete service call.
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Responsible for keeping their vehicle clean and presentable
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Responsible for wearing and maintaining suitable and appropriate attire.
Requirements:-
Previous experience within construction or installation industry.
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Working knowledge of the commercial window and doors sector.
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Ability to manage multiple sites and work proactively to resolve issues.
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Full Driving Licence
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Strong understanding of Health & Safety requirements.
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Safe pass
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Manual handling
What’s on Offer:-
Awarded “Great Place to Work” – be part of a company that values its people.
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A safe, supportive workplace with ISO 45001 Occupational Health & Safety certification.
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Brand new state-of-the-art offices in Park West Business Park
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Excellent company pension scheme.
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22 days annual leave.
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Career progression and development opportunities.
What We’re Looking For:
A highly organised, proactive professional who takes ownership, communicates clearly, and maintains strong working relationships. You should be customer focused, solution driven.
