Administrative Assistant (Dental Practice) — Back Office with Occasional Front-of-House
We’re a friendly dental practice seeking a highly organised Administrative Assistant to drive our back-office workflow — booking and optimising appointments, outbound patient calls, and insurance claim processing — with occasional reception cover when needed.
Key responsibilities
- Appointment booking and diary management: build efficient clinician schedules
- Outbound patient calls: follow up on enquiries and treatment plans
- Insurance administration: verify eligibility and benefits, submit and track claims, resolve discrepancies, and follow up on outstanding balances.
- Records and billing: maintain accurate patient records, issue invoices/receipts, process payments and refunds, and uphold data protection/confidentiality.
- Reporting and follow-up: keep logs of claims status
- Occasional front-of-house cover: step in for reception during breaks, absences, or peak times — greeting patients, answering calls, and coordinating with clinicians.
About you
- Experience in dental/medical administration or strong transferable admin background.
- Excellent phone manner and clear written communication.
- High attention to detail; able to prioritise and hit deadlines in a busy setting.
- Confident with practice management software and office tools; quick to learn new systems.
- Working knowledge of dental insurance workflows is a strong plus.
- Reliable, discreet, and collaborative; patient-focused mindset.
What we offer
- Supportive team, structured onboarding, and role-specific training.
- Stable hours with some flexibility; occasional early/late cover for reception as required.
- Growth opportunities within the business
Pay: From €15.00 per hour
Work Location: In person
