About the Role
B4L Online Stores has an exciting opportunity for a full-time Sales Support Administrator to join our team in Birr. While B4L is an established company with a strong track record, we are currently driving expansion into the US market.
This role offers a unique professional environment: it combines the stability and resources of an established business with the fast-paced, high-growth energy of a new venture. As a key member of our USA team, you will have genuine ownership over your workflow and play a critical role in scaling our US operations.
Key Responsibilities
In this role, you will be the operational backbone supporting the sales team and managing relationships with American suppliers and customers.
- Order & Logistics Management: Input online orders accurately and promptly, which includes sourcing stock from various distribution centers across the USA and organizing shipping when required.
- Customer & Supplier Relations: Act as the first point of contact for customer inquiries (phone and email) regarding orders, deliveries, and products, resolving issues efficiently.
- Procurement Support: Send purchase orders to suppliers and proactively follow up to secure and confirm delivery dates.
- Workflow Coordination: Assist the sales team with daily administrative tasks, including processing customer delivery notifications and conducting stock checks.
- System Management: Maintain and organize the Sales Admin inbox within Freshdesk, ensuring timely responses.
- Financial Accuracy: Verify supplier invoices against purchase orders to ensure precise financial record-keeping.
What We Are Looking For
We are seeking an adaptable, detail-oriented multitasker who thrives in a busy, evolving environment. The ideal candidate enjoys working both on their own initiative and as part of a small team that constantly collaborates and supports one another.
- Experience: Minimum 1+ years of experience in a similar sales administration, logistics, or customer support role. Excellent phone manner is a must in this role.
- Core Skills: Exceptional attention to detail, strong organizational abilities, and a methodical approach to managing a varied workload.
- Technical Proficiency: Strong computer skills are essential. Proficiency with CRM systems, Freshdesk (ticketing system), Excel, and Google Drive is a distinct advantage.
- Communication: Excellent written and verbal communication skills. The ideal candidate will be articulate and fully fluent in English, as daily liaison with US customers and suppliers is a core part of the role. Spanish proficiency is a plus, but not a requirement.
- Mindset: A proactive attitude with the ability to work independently as well as collaboratively within a driven team.
- Working hours will be 1pm to 10pm Monday to Thursday and 12pm to 9pm on Fridays.
What We Offer
- Career Growth: The opportunity to be part of an international expansion, offering excellent experience in global e-commerce and logistics.
- Stability & Autonomy: The security of an established company combined with a dynamic, collaborative environment where your contribution is highly visible.
- Location: Based at our offices in Birr, Co. Offaly.
To apply, please submit your CV and a brief cover letter outlining your relevant experience to [email protected]
Pay: From €30,000.00 per year
Benefits:
Work Location: In person
