About AddJust
AddJust is an Irish-owned digital solutions company based in Kilrush, Co. Clare. We develop and implement a cloud-based property asset management platform for local government housing, and the wider property sector. Our Digital Asset Management (DAM) solutions help organisations manage property data, surveys, inspections, repairs and maintenance, tenders, contracts, and construction projects in one place — combining a modern, simple-to-use platform with powerful functionality.
We are proud to be the sole provider of a National Asset Management system, and have been developing housing software alongside the Irish local authority sector since 2018. This includes the rollout and ongoing support of our asset management and rental inspection solutions to all 31 Local Authorities in the Republic of Ireland. We are also providing the technology for inspection and case management on over 240,000 privately owned houses that are being inspected by each of the Local Authorities.
We are a small, growing, remote-first team passionate about continuous improvement and digital transformation — helping organisations manage their property assets through great software, strong client relationships, and outstanding service.
About the Role
Due to continued growth, we have an exciting opportunity for enthusiastic and capable Technical Client Services Executives to join our Client Services team.
You'll work closely with clients throughout their journey with AddJust, helping them successfully implement and adopt our products while delivering an exceptional standard of client service.
The successful candidate will enjoy communicating with people, explaining technical concepts clearly, creating engaging learning content, and taking ownership of delivering an outstanding customer experience.
This position is a hybrid role with occasional days to be completed in our head offices in Kilrush, Co. Clare. There is also the option to be primarily based in the office. Flexibility to travel to meetings, workshops, or in-person team days is required. Full training will be provided and the role will be performed in collaboration with the wider team.
What You'll Do
Client Success
- Support new client onboarding and implementation activities.
- Build trusted relationships with clients through regular engagement, supporting successful product adoption and ongoing client satisfaction.
- Deliver exceptional customer support via online meetings, sharing of high quality resources, and general async support.
- Investigate and resolve customer issues, maintaining accurate records and escalating where appropriate.
Training & Content Creation
- Assist with the preparation and delivery of implementation sessions, workshops and webinars.
- Create and maintain engaging customer-facing and internal training resources, including videos, user guides, Knowledgebase articles, Academy content and product updates.
- Continuously review and improve training materials and documentation to ensure they remain accurate, relevant and aligned with best practice.
- Creation of content for monthly Product Updates and other such client-facing communications as required.
Reporting, Analysis & Governance
- Maintain accurate client records to support effective client service, reporting and organisational governance.
- Monitor customer activity, product adoption and support performance using company systems.
- Identify trends, recurring issues and opportunities for improvement, escalating where appropriate.
- Prepare reports and insights for internal and external stakeholders as required.
Collaboration & Continuous Improvement
- Work collaboratively with colleagues across the business.
- Gather, analyse and accurately document customer feedback.
- Support validation of new functionality prior to release.
- Contribute ideas that improve products, documentation, client experience and internal processes.
About You
Required Attributes
- Third level technology or business related qualification
- Exceptionally strong client-facing, teamwork, and communication skills (both written and verbal) are essential
- Previous experience with the use of AddJust, Click-Up, LearnUpon, Intercom, would be highly regarded.
- Experience creating high quality written, video or digital learning content would be highly regarded.
- Previous experience with delivery of digital customer success would be highly regarded.
- An understanding of Local Authority Housing practices, Private Rental Inspection practices, or Residential Asset Management systems would be advantageous
- Solid organisational skills and eye for detail
- Ability to manage multiple priorities and excellent time-management are necessary
- Availability for occasional travel
What We Offer You
- Flexibility on work location - either Irish-based hybrid or in-office
- Flexibility on working hours. Finding the right candidate is our priority and we are therefore open to both full-time or part-time applications.
- The opportunity to join a growing, innovative and fully Irish owned company. You will be a valued and integral part of our team.
- The opportunity to be part of a significant nationwide digital transformation project.
- Competitive remuneration
- Travel subsistence and expenses where relevant
Pay: €28,300.00-€45,000.00 per year
Benefits:
Work Location: Hybrid remote in Kilrush, County Clare
