O'Leary Lissarda Volkswagen require an Experienced Service Advisor.
Duties and Responsibilities:
· Assist with workshop scheduling, job allocation, and workflow to ensure maximum productivity and timely turnaround times.
· Inspect customers’ vehicles and refer to service history to accurately identify and verify all customers’ service needs and in particular to ensure that all customers concerns are correctly captured on the job card.
· Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery or recommended services.
· Prepare and explain invoices to customers, collecting payments, and handling any warranty claims or issues
· Provide assistance on more complex inquiries and escalate issues.
· Liaise with the Workshop, Service Reception, Warranty and Parts Department.
Requirements:
- Previous experience in a Service Advisor role is desirable
- Excellent customer service skills, and work ethic.
- Strong oral and written communication skills.
- Full drivers licence.
Rewards:
- Comprehensive training together in partnership with Volkswagen Ireland.
- Excellent Remuneration package including bonus
- Career development opportunities.
Benefits:
- Bike to work scheme
- Employee assistance program
- Employee discount
- On-site parking
- Sick pay
- Wellness program
Work Location: In person
