Job Description – Sleator Plant Service Advisor
Job Title: Service Advisor
Location: Dublin Depot
Reports to: Service Manager
Job Purpose:
To act as the primary point of contact between customers and the Service Department, ensuring all service, repair and maintenance requirements are managed efficiently and professionally. The Service Advisor will coordinate customer enquiries, workshop scheduling and communication between customers, engineers and internal departments to deliver an exceptional customer experience while supporting the productivity and profitability of the service operation.
Key Responsibilities:
Customer Service & Communication: Provide a professional and responsive service to customers, handling enquiries, booking service work and maintaining regular communication throughout the repair process.
Service Scheduling & Coordination: Coordinate service appointments, engineer schedules and workshop capacity to ensure work is completed efficiently and customer expectations are met.
Job Management: Open, monitor and close service jobs accurately, ensuring all relevant information, labour and parts are recorded and processed correctly.
Workshop Support: Liaise closely with workshop engineers and field service technicians to ensure work requirements are clearly communicated and completed within agreed timescales.
Estimate & Quotation Preparation: Prepare service estimates and quotations, obtaining customer approval before work commences and ensuring any additional work is authorised.
Parts & Service Coordination: Work closely with the Parts Department to ensure required parts are available and allocated to jobs, minimising downtime and delays.
Customer Updates: Proactively keep customers informed on the progress of repairs, service work and machine status, managing expectations and resolving issues promptly.
Warranty Administration: Assist with warranty claims and documentation, ensuring claims are submitted accurately and within manufacturer guidelines where applicable.
Administration & System Accuracy: Maintain accurate records of service activities, customer communications, invoices and workshop documentation using company systems and procedures.
Departmental Performance: Support the Service Manager in achieving departmental objectives relating to labour recovery, workshop utilisation, customer satisfaction and profitability.
Health & Safety Compliance: Promote and uphold Health & Safety standards within the Service Department, ensuring a safe, organised and compliant working environment.
Experience & Skills Required:
- Minimum 2 years' experience in a Service Advisor, Service Coordinator or similar customer-facing service role is essential.
- Experience within the plant, construction equipment, agricultural machinery, commercial vehicle or automotive sectors is essential.
- Strong customer service and communication skills with the ability to build positive relationships.
- Excellent organisational skills and ability to manage multiple priorities in a fast-paced environment.
- Good IT literacy and experience using service management systems.
- Ability to work effectively with customers, engineers and internal departments.
- Strong attention to detail and administrative accuracy.
- Problem-solving mindset with the ability to remain calm under pressure.
- Full driving licence and willingness to travel to other company locations from time to time as required.
Remuneration:
Competitive Salary with opportunities for training, development and career progression.
Pay: Up to €42,000.00 per year
Benefits:
- Company pension
- On-site parking
- Private medical insurance
Work Location: In person
