We are searching for a strong customer orientated individual to join the Personal Lines department, focusing on renewals, amendments, and customer retention. This position requires someone who can manage client relationships, handle multiple tasks efficiently, and maintain a high level of accuracy and professionalism.
Responsibilities
Manage renewals and ensure strong client retention
Handle policy amendments, account entries, and liaise with clients on claims and correspondence
Keep all records and files updated accurately
Communicate effectively with clients to handle renewals, mid-term adjustments, and general queries
Respond to internal and external requests promptly and efficiently
Work collaboratively with colleagues across departments to meet team goals
Ensure all processes are completed in line with compliance requirements
Take part in ad-hoc tasks and contribute to improving team performance
Skills and Experience
APA qualification required; CIP qualification is an advantage
Experience in a fast-paced, customer-focused environment
Knowledge of Relay software is beneficial
Strong communication and interpersonal skills
Excellent organisational skills and attention to detail
Ability to prioritise, multitask, and solve problems effectively
A positive, adaptable attitude with a willingness to embrace change
Commitment to professional growth and delivering quality service to customers
