About the Role
We are looking for an experienced, motivated and commercially minded Gym Manager to take overall responsibility for the day-to-day operation and performance of our 10,000 sq ft fitness facility.
This is a hands-on management position for someone who enjoys working with people, leading a team and creating an outstanding member experience, while also having the commercial focus to drive membership growth, retention and revenue.
The successful candidate will play a key role in the continued growth and development of the gym, taking ownership of operational standards, team performance, member satisfaction and key business targets.
Key Responsibilities
Leadership & Team Management
- Lead, motivate and develop the gym team to deliver consistently high standards.
- Manage staff rotas, attendance, performance and day-to-day responsibilities.
- Set clear expectations and ensure team members are accountable for their roles.
- Recruit, train and onboard new team members where required.
- Conduct regular team meetings, coaching and performance reviews.
- Create a positive, professional and energetic working environment.
Membership Sales & Retention
- Take responsibility for membership sales and overall membership growth.
- Drive lead generation, tours, enquiries, follow-ups and conversions.
- Develop strategies to improve member retention and reduce cancellations.
- Monitor membership numbers, sales performance and key KPIs.
- Identify opportunities to increase revenue through additional services and products.
- Ensure prospective members receive an excellent experience from their first enquiry through to joining.
Member Experience
- Ensure the gym consistently provides a welcoming, clean, safe and professional environment.
- Build strong relationships with members and understand their needs.
- Deal confidently and professionally with member feedback, complaints and difficult situations.
- Encourage a strong community atmosphere within the gym.
- Ensure staff are visible, approachable and engaged with members.
Operations
- Take overall responsibility for the smooth day-to-day running of the facility.
- Maintain high standards of cleanliness, presentation, equipment and facilities.
- Ensure all operational procedures are followed consistently.
- Monitor gym equipment and coordinate maintenance and repairs when required.
- Manage opening and closing procedures and ensure appropriate staffing levels.
- Maintain accurate records and ensure company policies and procedures are followed.
Health & Safety
- Ensure the facility operates in accordance with health and safety requirements.
- Maintain appropriate safety procedures and ensure staff understand their responsibilities.
- Carry out and monitor relevant checks and report issues promptly.
- Ensure the gym remains a safe environment for members and staff.
Commercial & Business Performance
- Take ownership of agreed financial and operational targets.
- Monitor KPIs and provide regular performance updates.
- Identify opportunities to improve profitability and operational efficiency.
- Support local marketing and promotional activity.
- Work with management/ownership to develop and implement strategies for continued growth.
The Ideal Candidate
We are looking for someone who is confident, energetic, organised and commercially aware, with the ability to lead a team while remaining hands-on in the day-to-day operation of the gym.
Ideally, you will have:
- Previous management experience within a gym, health club, leisure facility, hospitality, retail or another customer-focused environment.
- Proven experience managing and motivating a team.
- Strong sales and customer service skills.
- A track record of achieving targets and KPIs.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- The confidence to make decisions and take ownership.
- A genuine passion for fitness and helping people achieve their goals.
What We Offer
- The opportunity to take genuine ownership of a busy, established fitness facility.
- A varied and hands-on management role.
- The opportunity to develop and grow the business and your career alongside it.
- A positive, energetic and member-focused working environment.
- Competitive salary based on experience.
How to Apply
If you are an ambitious manager who enjoys leading people, driving performance and creating an excellent customer experience, we would love to hear from you.
Please submit your CV if believe you would be a good fit for the role.
Benefits:
- Company events
- Employee discount
- Gym membership
- On-site parking
Work Location: In person
