Front of House Receptionist
Errigal Country House Hotel – Cootehill, Co. Cavan
We are looking for a friendly, energetic and reliable Front of House Receptionist to join our team at the Errigal Country House Hotel.
This is an important role within the hotel, as Reception is often the first and last point of contact for our guests. We are looking for someone with a positive attitude, a strong work ethic and excellent people skills who takes pride in providing a warm and professional welcome.
Previous hotel or reception experience would be a strong advantage, but it is not essential. We are happy to provide training to the right person who is enthusiastic, willing to learn and has the right attitude.
Key Responsibilities
- Welcoming guests and providing friendly, professional customer service.
- Checking guests in and out of the hotel.
- Dealing with guest enquiries in person, by telephone and by email.
- Taking and managing bedroom reservations.
- Processing payments and maintaining accurate guest information.
- Assisting with wedding, function, restaurant and general hotel enquiries.
- Communicating with housekeeping, food & beverage and other departments to ensure guests are well looked after.
- Handling any guest requests or issues in a professional and helpful manner.
- Completing general reception and administrative duties.
- Maintaining a clean, organised and professional Reception area.
What We Are Looking For
The ideal candidate will:
- Have a strong work ethic and a positive attitude.
- Be reliable and extremely punctual.
- Be energetic, enthusiastic and willing to help.
- Have a friendly and confident personality.
- Be comfortable dealing with guests both face-to-face and over the phone.
- Have good computer skills, as the majority of Reception duties are computer based.
- Have good written and verbal communication skills.
- Be organised and able to manage several tasks at once.
- Work well both independently and as part of a team.
- Be willing to learn and take on responsibility.
- Be flexible with working hours, including weekends and busy periods.
Experience
Previous experience in a hotel reception, front office or customer service role is preferred, but not essential.
For us, the right attitude, reliability and willingness to learn are just as important as previous experience.
Why Join Us?
This is a great opportunity to become part of a busy, friendly team at the Errigal Country House Hotel. Full training will be provided, and there will be opportunities for the right person to develop their skills and progress within the hotel.
If you are friendly, dependable, hardworking and enjoy dealing with people, we would love to hear from you.
Benefits:
- Employee discount
- Food allowance
Work Location: In person
