Front Office Supervisor
Moxy Dublin Docklands by Marriott
Location: East Wharf, East Wall, Dublin 3
Ready to lead the welcome with style and confidence?
Moxy Dublin Docklands is looking for a dynamic, guest-focused Front Office Supervisor to help us set the tone from day one. If you love creating memorable first impressions, thrive in a fast-paced environment, and know how to lead a team with flair, this is your moment.
As part of our crew, you’ll play a key role in shaping the guest experience and leading the front office crew to deliver Moxy’s signature vibe—fun, friendly, and full of personality.
What You’ll Do
- Supervise daily front office operations, including check-ins, check-outs, and guest services.
- Lead, train, and support the front office team to deliver exceptional service.
- Ensure smooth coordination between front office, housekeeping, and other departments.
- Handle guest inquiries, complaints, and special requests with professionalism and positivity.
- Monitor room availability, reservations, and billing accuracy.
- Step in to assist with front desk duties when needed—because we’re all in this together.
- Keep the team informed, motivated, and aligned with daily goals.
Health & Safety Responsibilities
- Ensure all team members follow health, safety, and hygiene procedures.
- Monitor safe use of equipment and report any issues promptly.
- Maintain a secure and welcoming environment for guests and staff.
Customer Care Focus
- Lead by example in delivering friendly, helpful service that reflects the Moxy brand.
- Handle guest interactions with warmth, efficiency, and a can-do attitude.
- Ensure a smooth and enjoyable experience from arrival to departure.
SOP Compliance & Review
- Ensure all front office tasks follow Standard Operating Procedures (SOPs).
- Support training and refreshers to keep the team up to date.
- Identify and implement improvements in efficiency and guest satisfaction.
Brand Standards & Flexibility
- Uphold Marriott and Moxy brand standards in service, presentation, and guest interaction.
- Be flexible and hands-on—supporting other departments when needed.
- Embrace the dynamic nature of a Moxy environment with energy and enthusiasm.
Communication
- Maintain clear, respectful communication with the team and other departments.
- Provide feedback, updates, and performance insights to management.
- Participate in team briefings and contribute to a positive, collaborative culture.
What You Bring
- Previous experience in a front office supervisory role or similar hospitality leadership position.
- Strong communication skills and a proactive, problem-solving mindset.
- Ability to lead, motivate, and train a diverse team.
- Good organizational skills and attention to detail.
- Flexible schedule, including availability for weekends and holidays.
- Positive energy and a passion for creating great guest experiences.
Why Join Us?
- Be part of a fun, fast-paced, and stylish hotel brand.
- Competitive pay and employee perks through Marriott’s global network.
- Great development and training opportunities.
- Work in a culture that celebrates individuality, teamwork, and creativity.
Ready to lead the welcome and bring your energy to the Moxy crew? Apply now and help us launch one of hospitality’s most exciting brands.
Job Type: Full-time
Application question(s):
Work authorisation:
Work Location: In person
