Sheridan Waterford Ltd. are looking for an experienced Service Advisor to join our busy Service Department.
Responsibilities will include;
- Booking and scheduling customer vehicle service bookings via phone, e mail and in person .
- Ensure all customer service details and requirements are accurately captured on our database including adherence to GDPR guidelines
- Establish understanding and agreement with the customer of the work to be carried out
- Vehicle handover with a detailed explanation to the customer of the invoice and works carried out and advise of any future work which may be required
- Ongoing liason with workshop , parts dept , valeting dept , service manager and other teams in the business to ensure smooth running of the workshop to avoid customer delays
- Review vehicle and customer history to identify potential additional work requirements and sale of accessories and parts
- Advise the customer on future customer satisfaction correspondence
- Processing Invoices and managing work in progress on a daily basis
- Ensure outstanding payments are collected from the customer
The successful candidate will have;
- Hold strong communication and interpersonal skills
- Possess good time management ability in a busy and fast paced environment
- Have to ability to work well as part of a team
- Competent PC skills
- Hold a full clean drivers licence
- Previous experience in the motor industry is essential
For the successful applicant, we are offering a secure, permanent position in a company committed to growth and continuous development and training.
Job Types: Full-time, Permanent
Schedule:
Work remotely:
Job Types: Full-time, Permanent
Pay: €28,700.00-€40,000.00 per year
Benefits:
- Employee discount
- On-site parking
Work Location: In person
