Roster Administrator
- Location: Dublin 18, Ireland (Office-based)
- Employment Type: Full-time, Permanent
- Language Requirement: Fluent English
Who We Are
Contact Care is an approved HSE homecare provider delivering high-quality services to older persons and young adults across Ireland. Due to our ongoing growth, we are seeking a dedicated Roster Administrator to join our office-based team in Dublin 18.
The Role
Reporting directly to the Clinical Service Manager and the Client Care Director, you will act as a central hubliaising closely with Care Supervisors, HR, Recruitment, and external HSE contact points to ensure seamless service delivery.
Key Responsibilities
1. Roster Co-ordination & Service Delivery
- Referral Management: Process and allocate both private and HSE-funded client referrals.
- Scheduling: Assign appropriate care workers to clients, ensuring optimal scheduling for clients, carers, and the business.
- Roster Maintenance: Process daily changes, amendments, and updates to schedules promptly.
- Coverage & Contingency: Secure adequate cover for staff sickness, absenteeism, and annual leave.
- Distribution: Generate and distribute care worker rotas on a monthly basis.
2. Workforce & Administration
- Recruitment Pipeline: Work with HR to forecast and pre-empt future staffing needs.
- Compliance Reporting: Prepare internal reports and update required HSE Key Performance Indicators (KPIs).
- HSE Liaison: Act as a reliable point of contact for Community Health Organisations (CHOs), ensuring prompt responses within agreed timelines.
- Data Integrity: Maintain an accurate, up-to-date client database.
3. Rotational On-Call (Time Off in Lieu Provided)
- On-Call Duties: Handle emergency out-of-hours calls (such as carer sickness or cancellations) and adjust the roster accordingly on a shared rotational basis.
- Handover: Provide a brief report on Monday morning summarizing any changes or occurrences.
- Compensatory Leave (TOIL)
Requirements: Skills & Experience
- Education: QQI Level 6 Major Award in Advanced Business Management, Office Administration, or a related field is highly desirable.
- Work Authorization: Legal right to work full-time in Ireland.
- Experience: Minimum of 1 year in scheduling, rostering, or high-volume administration (healthcare sector experience is an advantage).
- Tech-Savvy: Proficient in MS Office suite and scheduling/CRM software.
- Communication: Strong interpersonal skills with fluent English and an empathetic telephone manner.
- Key Attributes: Adaptability, problem-solving skills, and the ability to work under pressure.
What We Offer
- Competitive Salary
- Paid Holidays: 20 days of annual leave plus all Irish Public Holidays.
- Workplace Pension: Enrolment in the Irish Auto-Enrolment Scheme (MyFutureFund) with company matching contributions.
- Bike to Work Scheme: Tax-saving incentives for commuting equipment.
- Career Development: Ongoing training and clear paths for professional progression.
