We are seeking a friendly and professional Hotel Receptionist to join our team. You will be responsible for check-ins and check-outs, reservations, guest enquiries, and administrative tasks, while providing a welcoming and professional experience to all guests.
Key Responsibilities
- Welcome guests warmly and provide outstanding customer service.
- Manage guest check-in and check-out procedures accurately and efficiently.
- Handle room reservations, cancellations, and modifications.
- Process payments and maintain accurate billing records.
- Answer telephone calls, emails, and online booking enquiries.
- Provide information about hotel facilities, local attractions, and services.
- Follow hotel policies, security procedures, and health & safety standards.
Requirements
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Good computer skills, including Microsoft Office.
- Familiarity with hotel property management systems (PMS), such as Hotsoft, is desirable.
- Ability to work flexible shifts, including weekends and public holidays.
- Professional appearance and a positive attitude.
- Strong organisational and multitasking skills.
- Previous hotel reception experience is desirable but not essential. Full training will be provided to the right candidate.
What We Offer
- Full training and support will be provided.
- An opportunity to develop your skills and gain valuable experience within the hospitality industry.
- A friendly and supportive team environment.
Job Types: Part-time, Full-time
Benefits:
Work Location: In person
