Customer Services Agent - Part Time
Location: Unit 12A Ashbourne
Hours: 20
About the Role
We are seeking a highly organised and customer-focused Customer Service Agent to join our team on a part-time basis. This is an excellent opportunity for an enthusiastic individual who enjoys building strong customer relationships, resolving queries, and delivering an exceptional customer experience.
As a key member of the Customer Service team, you will act as the primary point of contact for customers and support our Field Sales teams. You will play a critical role in ensuring orders are processed accurately, customer queries are resolved promptly, and customer satisfaction remains at the heart of everything we do.
Key Responsibilities
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Act as the main point of contact for customers, providing professional and timely support.
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Process customer orders, returns, and uplifts accurately and efficiently.
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Manage and resolve customer queries via phone, email, and other communication channels.
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Maintain accurate records of customer interactions, issues, and resolutions.
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Generate and distribute customer reports as required.
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Liaise effectively with internal departments and Field Sales teams to ensure customer needs are met.
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Attend customer operations meetings and internal team meetings when required.
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Proactively identify and escalate issues to support continuous service improvement.
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Ensure all customer requests are followed through to successful resolution.
What We're Looking For
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Fluent English, both written and spoken.
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Previous experience in a customer service, customer support, or administration role.
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Excellent communication and interpersonal skills.
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Strong telephone and email customer service skills.
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Ability to manage multiple priorities and work to deadlines.
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Strong attention to detail and accuracy.
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Proactive approach with the ability to work independently and use initiative.
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Collaborative team player with a flexible and positive attitude.
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Strong problem-solving skills and a commitment to delivering excellent customer outcomes.
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A "completer-finisher" mindset with the ability to see tasks and customer queries through to completion.
Why Join Us?
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Be part of a supportive and collaborative team.
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Opportunity to make a real impact on the customer experience.
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Develop valuable customer service and operational skills.
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Part-time hours offering excellent work-life balance.
If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we'd love to hear from you. Apply today to join our team in Ashbourne.
