- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in a project/program management, consulting, or client facing role.
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- Experience with creative problem solving using quantitative and qualitative data to generate insights, and deliver robust solutions.
- Strong written/verbal communication and people management skills.
gTech Ads LCS Customer Experience organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Product Support Consultant in the LCS Customer Experience (CX) team, you will have deep product knowledge, provide high quality customer experience and ‘own’ end to end customer solutioning. You will unblock critical revenue by managing escalations and act as thought leaders for systemic change with cross-functional partners. You will be also responsible for liaising with internal/external stakeholders to provide communication on customer issues and trends. You will be also responsible for liaising with internal/external stakeholders to provide communication on customer issues and trends.
This role will require on-call support during designated weekends.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Ireland: €68000 - €70000 (EUR) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
- Troubleshoot and resolve complex technical Ads product issues and escalations for advertisers, agencies, and Sales, building deep expertise in AI-powered Ads products.
- Analyze data and insights to identify root causes and implement action plans for operational improvements, knowledge management, and product adoption.
- Partner with Sales and cross-functional teams (Product, Engineering, Trust and Safety) to continuously improve the customer journey and provide feedback to improve product features.
- Develop diagnostic tools, automation, or debugging solutions independently or in partnership with Product Engineering teams.
- Foster a successful culture across regional and global teams, and provide on-call support during designated weekends.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
