Solution Trainer
Unijobs on behalf of our public sector client have a requirement for a suitably skilled Solution Trainer to join their team. The duration of this post is 12 months initially with possible extensions thereafter. This role will be Flexible/Hybrid - The successful candidate must be able to attend onsite meetings & workshops as required.
Working 35 hours per week, the successful candidate will be employed as an agency employee and will be paid an hourly rate of €32.02 per hour based on an annualised salary of €58,477 You will accrue 30 days annual leave per year and paid Bank Holidays.
Role & Responsibilities:
Training Process Responsibilities & Training Delivery
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Assist in the Co-ordination and tailoring of the training schedule to meet the needs of the community areas including different disciplines, rosters etc.
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Assist the Community Care Record lead trainer in the development of all training materials required as part of the training plan.
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Assist the Community Care Record lead trainer in developing the training approach for the community to manage and support the delivery of the Community Care Record Programme.
- Deliver high quality end user training on the clients digital application (community clinical system).
- Use a variety of methods - classroom, virtual, floorwalking, one to one, scenario-based sessions, and job role specific training.
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Adapt training style to clinical and non‑clinical user groups.
Stakeholder Engagement & Support
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Work closely with project managers, solution leads, change managers, site readiness teams, and local service managers.
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Act as a key point of contact for users during system deployments.
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Provide "at the elbow" support during go live and post go live stabilisation.
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Mentor, motivate and develop junior trainers within the project team to ensure that they can deliver responsibilities.
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Demonstrate the ability to manage deadlines and effectively handle multiple tasks.
Workflow & Process Understanding
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Understand community service workflows to contextualise digital solution use for each profession.
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Identify gaps, risks, and user challenges, escalating them appropriately.
Quality, Compliance & Safety
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Ensure digital solution use complies with the client's clinical safety standards, information governance, and best practice guidelines.
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Reinforce good data quality behaviours and safe system use.
Continuous Improvement
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Gather feedback from sessions to refine training and improve system adoption.
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Contribute to lessons learned, user experience reports, and improvement plans.
Typical Outputs
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Training plans and schedules.
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Standardised training materials and eLearning.
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Attendance records and competency checks.
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Go live support logs and user issue summaries.
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Feedback and adoption reports.
Skills & Experience:
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Experience of ICT solution training preferably in a healthcare environment.
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Knowledge and experience in the delivery and management of ICT enabled change projects ensuring the requirements are met.
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Experience working in a fast-paced environment.
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Clinical experience or experience working within clinical teams would be an advantage.
Skills & Competencies:
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Excellent communication and interpersonal skills.
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Ability to simplify complex digital tools for diverse user groups.
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Strong presentation, facilitation, and coaching abilities.
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Understanding of community-based healthcare workflows.
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Flexibility to deliver training across multiple locations.
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Problem solving and user support experience.
Business Competencies:
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Self-starter with a demonstrable willingness to take on responsibility.
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Clear and confident communication across clinical and non‑clinical user groups.
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Strong training delivery skills using classroom, virtual, and floor‑walking methods.
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Ability to create high quality training materials and quick reference guides.
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Solid understanding of digital healthcare systems and community workflows.
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Effective stakeholder engagement and relationship building.
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Strong organisation and scheduling skills in fast‑moving project environments.
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Problem solving ability with a focus on user support and issue resolution.
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Adaptability and resilience during change and go live periods.
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Commitment to data quality, safe system usage, and information governance.
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User focused coaching mindset with empathy and patience.
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Continuous improvement mindset, using feedback to enhance training and adoption.
*Applicants must be eligible to work in Ireland at the time of application*
*This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role*
Unijobs is an equal opportunities employer
