Join The Gleneagle Hotel, a cornerstone of hospitality in Killarney, as a Full-Time Day Porter. This permanent role offers a consistent schedule, including regular weekend work, within our vibrant team. We are searching for an enthusiastic individual who excels at creating a warm and welcoming atmosphere, taking immense pride in delivering exceptional customer service. If you are a proactive, helpful, and genuinely guest-focused professional eager to make a significant impact on our guests' stays, we encourage you to apply.
About The Role
As a Day Porter, you are often the first and last point of contact for our guests, playing a crucial role in shaping their experience at The Gleneagle Hotel. You will be instrumental in ensuring every visitor feels valued and supported from the moment they arrive.
Key Responsibilities:
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Deliver polite and efficient porter services, ensuring every guest interaction contributes to exceptional satisfaction.
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Provide comprehensive information and personalised recommendations on local attractions, events, and directions, enriching our guests' visits.
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Offer proactive support to various hotel departments, ensuring seamless operations and a cohesive guest experience.
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Warmly greet and welcome guests at the hotel entrance, creating a memorable first impression.
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Assist guests with luggage, guide them to their rooms, and clearly explain room features and amenities.
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Anticipate and fulfil guest needs within the lobby area, maintaining comfort and convenience.
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Efficiently set up and dismantle meeting rooms, ensuring they are perfectly prepared for various events.
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Maintain up-to-date knowledge of the hotel's offerings and the surrounding area to provide accurate assistance.
What We Are Looking For:
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Ideally, you will bring previous experience in customer service, hospitality, or tourism, though a genuine passion for guest care is paramount.
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A positive demeanour and outstanding interpersonal skills, enabling you to connect effortlessly with guests and colleagues.
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A proactive approach and the ability to manage tasks independently, demonstrating strong initiative.
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Flexibility to work weekends, contributing to our commitment to exceptional service every day.
We are proud to be an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, colour, national origin, sex, gender identity or expression, sexual orientation, age, marital status, disability, or any other protected characteristic. We are committed to ensuring that individuals with disabilities are provided with reasonable accommodations to participate fully in the application or interview process, perform essential job functions, and access benefits and privileges of employment. If you require accommodations at any stage, please contact us—we're here to support you.
Required Criteria
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Previous experience in customer service, hospitality, or tourism is an advantage
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Ability to work full-time.
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Strong commitment to delivering exceptional customer service.
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Excellent communication and interpersonal skills.
Desired Criteria
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Previous experience in a guest-facing role is preferred
Skills Needed
Customer Service, Exceeding Customer Expectations, Teamwork
About The Company
Rooted in the heart of Munster and guided by the third generation of the O’Donoghue family, The Gleneagle Hotel Group is more than a business — it's a legacy of hospitality, connection, and community. What began as a family-run hotel has grown into one of Ireland’s most dynamic hospitality groups, now the largest employer in Munster’s tourism sector, with over 500 passionate team members during peak seasons.
With a portfolio that includes the Gleneagle Hotel & Apartments, The Maritime Hotel in Bantry, and Gleneagle Arena, the group offers far more than jobs — it offers careers with purpose. From front-of-house service to live entertainment and event management, every role contributes to creating unforgettable experiences for guests and lasting pride for our people.
Company Culture
Recognised among Ireland’s Best Workplaces in Hospitality and proudly Great Place to Work®-certified, The Gleneagle Hotel Group is a place where talent is nurtured, potential is realised, and careers are built from the inside out. Here, individuals don’t just find a job — they discover a path, with access to training, internal progression, and meaningful development at every stage.
At our core, we believe in the power of teamwork, inclusion, and shared excellence. An incredible 99% of our people say it’s a great place to work — and that pride runs deep. We champion diversity, work-life balance, and equal opportunity, fostering an environment where everyone is empowered to thrive, innovate, and grow — both personally and professionally.
Across hospitality, events, and wellbeing, our teams shape more than experiences — they shape the future of Irish hospitality, together.
Company Benefits
We offer a comprehensive benefits package designed to support job satisfaction, wellbeing, and work-life balance. Perks include:
Onsite Benefits: Free parking, complimentary meals, and tea & coffee while on duty.
Leisure Access: Enjoy our top-tier leisure facilities—including a gym, swimming pool, sauna, squash courts, and pitch & putt.
Staff Discounts: Reduced rates on family leisure memberships, hotel stays, dining, and event tickets for you and your loved ones.
Recognition & Rewards: We celebrate our team through Employee of the Month programs, annual awards, staff parties (including family-friendly events), and a complimentary 2-night stay for long-serving employees.
Wellbeing Support: Access to trained mental health first aiders, plus ongoing wellness and social events to promote balance and connection.
Join a team that values your contribution and invests in your personal and professional wellbeing.
Flexible schedule, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Referral bonus, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Discount in gift shop, Free meals during shifts, Wellbeing Scheme, Employee of the Month, Employee Recognition Scheme, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events, Company employee App
Salary
Not disclosed
