MAIN PURPOSE OF THE JOB:
Responsible for ensuring that we provide the highest level of guest service and ensuring that standards are maintained for all front office team members.
Responsible for the day-to-day operations of Front Desk with a primary focus on the overall operation.
Supervise, train, and inspect the performance of assigned all reception team, ensuring that all procedures are completed to the Hotel’s standards.
Assist where necessary to ensure optimum service to guests. Attends to immediate needs of all guests upon arrival and follow through their stay and departure.
Maintain complete knowledge of:
All Hotel facilities / services, hours of operation.
All guest room locations, bed types.
Strong knowledge of Opera
Benefits:
- Bike to work scheme
- Company events
- Employee assistance program
- Employee discount
- Food allowance
- On-site parking
Work Location: In person
