Job Title: CRM Support Administrator
Department: CRM
Reports to: Head of Customer Service and Quality
About the Company:
DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 38 regionally based collection and delivery depots and a state of the art central sorting hub in Athlone, Co. Westmeath.
Purpose of the role:
The successful candidate will be an integral part of the CRM team, they will be offering office based administrative support required by the CRM Department, as well as having direct contact with customers via phone and email regarding commercial queries.
This is a permanent role based in our Head Office in Athlone, Co. Westmeath. There is the option to work a day a week from home if desired, once established in the role.
Job Responsibilities:
- Generate & review reports.
- Support data entry into Salesforce and compliance on Salesforce processes.
- Run daily sales reports.
- Customer analysis and review.
- Provide depot support.
- Customer analysis /review.
- Dealing with customers by phone and email.
- New account processing.
- Enquiry and prospect qualifying.
- Support a team of CRM Account Managers.
The above list is not an exhaustive list of duties. You will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Skills Required:
- Excellent interpersonal and communication skills.
- Approachable and enthusiastic.
- Flexible and able to work in a dynamic, fast paced environment.
- Well organised with excellent attention to detail.
- Can work discretely with sensitive and confidential information.
- Strong IT skills are essential particularly with MS office (Word, Excel, PowerPoint).
Behaviours Required:
- Understands that we deliver the best service money can buy. Works hard to ensure the schedule is maintained.
- Flexible and passionate about learning and adopting new technology quickly to help achieve outcomes.
- Works hard to always please the end customer. Strives to meet demanding targets.
- Sustains pace and customer focus when under pressure. Works flexibly to overcome challenges.
- Approachable, helpful, and relates well to people, all of the time. Shows respect, care and honesty with others.
- Acts on own initiative, solves problems and does things without needing constant direction.
Remuneration and Benefits:
At DPD, we recognise that our People are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. Some include:
- Company pension scheme
- Life assurance three times your annual salary on joining the pension scheme.
- Subsidised canteen
- Paid maternity, paternity and adoptive leave.
- Workplace flexibility
- Employee and Family events.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
Closing date is Friday, 21st August 2026.
