Job Title: Hotel Porter
Job Description:
We are currently recruiting for a Hotel Porter to join our team. This is a fantastic opportunity for someone with a passion for hospitality and a positive, customer-focused attitude. As a Hotel Porter, you will play a key role in providing outstanding service to our guests.
Requirements for Hotel Porter Role:
Previous experience in a similar role in the hospitality industry (preferred, but not essential)
Excellent communication and customer service skills
Physically fit and able to carry and move luggage and other items with ease
Ability to work well as part of a team and independently
Ability to remain calm and professional in all situations
Flexible and able to work a variety of shifts, including weekends
A positive, friendly, and approachable attitude
Ability to handle guest complaints or special requests with patience and professionalism
Full Clean Driving Licence
Responsibilities for Hotel Porter Role:
Greet and assist guests upon arrival, helping with their luggage and offering a warm welcome
Escort guests to their rooms and explain the hotel's amenities and services
Ensure that the lobby and public areas are clean, organised, and welcoming
Assist with guest check-in and check-out procedures, including storing and retrieving luggage
Handle deliveries, packages, and special requests for guests promptly and courteously
Maintain a safe and secure environment for guests and staff by ensuring that all areas are free from hazards
Collaborate with other departments to ensure seamless guest experiences
Assist with maintaining the hotel's transportation services, such as shuttle buses
Provide information on local attractions, directions, and restaurant recommendations when requested
Assist with event set-ups or conference room arrangements as needed
Benefits for Hotel Porter Role:
Competitive salary
Fun working environment
Discounted stays at our hotels
Staff meals provided
Internal career development opportunities
Excellent training and development plan to help you grow in your career
