Established in 1947, Herron & Son Ltd is Ireland’s leading retail wholesaler, known for providing a comprehensive range of products to the retail merchant trade. With decades of expertise, the company specialises in supplying high-quality wire fencing products, while also offering thousands of product lines across various categories. Herron & Son Ltd takes pride in its commitment to exceptional service, delivering nationwide with the convenience of next-day delivery. Renowned for reliability and quality, Herron & Son Ltd remains a trusted partner in the industry.
Key Responsibilities:
- Answer incoming customer calls in a professional, friendly, and efficient manner.
- Respond to customer enquiries, requests, and concerns promptly and accurately.
- Build and maintain positive relationships with customers through proactive communication and engagement.
- Process and input customer orders received from sales representatives accurately and in a timely manner.
- Monitor order progress and provide customers with updates on delivery schedules and product availability.
- Liaise with the sales team, warehouse, and other departments to ensure customer requirements are met.
- Resolve customer issues and escalate complex matters when necessary.
- Maintain accurate customer records and update relevant systems as required.
- Support customer retention by delivering a consistently high level of service.
- Identify opportunities to improve customer satisfaction and operational efficiency.
- Assist with general administrative duties related to customer service and order processing.
Skills and Experience
Essential
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a positive and proactive attitude.
- Good telephone manner and ability to build rapport with customers.
- Strong organisational skills and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Competent IT skills, including experience with Microsoft Office applications.
- Ability to work both independently and as part of a team.
Desirable
- Previous experience in a customer service, administration, or sales support role.
- Experience using order processing or ERP systems.
- Knowledge of wholesale, distribution, or manufacturing environments.
Pay: €28,700.00-€30,000.00 per year
Benefits:
- Bike to work scheme
- Company events
- Company pension
- Employee discount
- On-site parking
Ability to commute/relocate:
- Ballysadare, County Sligo: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What are your salary expectations for this role?
Experience:
- Customer service: 1 year (required)
Language:
Work authorisation:
Work Location: In person
