Position: Full-Time Hotel Receptionist
Location: Villa Rose Hotel, Ballybofey
Hotel Rating: 4-Star
Are you passionate about hospitality and creating memorable guest experiences? Villa Rose Hotel, a renowned 4-star family-owned property in the heart of Ballybofey, is looking for a friendly, professional, and customer-focused Receptionist to join our team.
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A welcoming, supportive work environment in a family-run hotel
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Competitive salary and benefits
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Opportunities for career growth and development
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Staff discounts on hotel services and dining
About The Role
As a Receptionist, you will be the first point of contact for our guests, ensuring a warm and efficient welcome. Responsibilities include:
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Managing check-in and check-out processes
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Handling reservations and guest inquiries
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Providing exceptional customer service
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Coordinating with other departments to ensure smooth operations
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Excellent communication and interpersonal skills
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Strong organizational abilities and attention to detail
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Previous experience in hospitality or customer service (preferred)
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Ability to work flexible shifts, including weekends
We pride ourselves on delivering a personal touch and creating a home-away-from-home experience for our guests. Join a team that values professionalism, teamwork, and genuine hospitality.
Required Criteria
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Right to work in Ireland
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Good Command of English Language
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Customer service experience
Desired Criteria
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Proficient computer skills
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Experience in a similar role
Skills Needed
Customer Service
About The Company
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards.In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
Company Culture
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.
Company Benefits
We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.
Vacation, Paid time off, Flexible schedule, Employee development programs, Tuition reimbursement, Employee discounts, Free parking, Cycle to work, Competitive salary, Preferential room rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee of the Month, Annual performance review, On the job learning, Progression opportunities
Salary
Starting from €14.15 per hour
