Here at Paul Byron Shoes, we are currently recruiting enthusiastic and talented Omni Channel Customer Service Specialists to join our fast-growing and dynamic Head Office Team. Working with our E-commerce and store teams you will be instrumental in developing and maintaining high levels of customer engagement and satisfaction while also participating in ad-hoc projects assigned by the Website Manager.
This role is mid-week work only with no weekends available
Responsibilities:
-
Provide customer support via email and telephone.
-
General administration.
-
Provide relevant advice to customers primarily by phone but also through other communication channels as required - including email, web chat and social media platforms.
-
Be a key member of the Web Team, focused on optimising customer experience to drive digital conversion.
-
Develop a good working knowledge of the stock, working in conjunction with other e-commerce staff and warehouse managers.
Requirements:
-
Previous Customer Service Experience preferred.
-
Strong attention to detail and processes.
-
Organised- able to work to deadlines under pressure
-
Strong interpersonal and communication skills - capable of working closely with many different areas of the business.
-
Knowledge of Klavyio marketing tool an advantage.
-
Proficient in IT Skills - Excel, Word, PowerPoint
Job Types: Part-Time, Permanent
Pay: DOE
Expected hours: minimum 20-37.5 per week
Benefits:
Schedule:
Experience:
-
Customer Service: 1 year (preferred)
Work Location: In person
