About the Company - M&P O'Sullivan
This growing Irish organisation has played an integral role in the Irish Food industry for over 100 years. Over the last 10 years, turnover has grown from €20 million to €50 million and in recent years the headcount has grown from 70 to 160. Significant further growth is envisaged over the coming few years which makes this a fantastic time to join the team.
Job description:
We are seeking an experienced Retail Store Supervisor for a Gala Store in Ballinhassig, Cork. In this role you shall oversee the daily operation of our store ensuring the highest levels of standard, store performance, and operational efficiency. Engage with customers to build brand loyalty and encourage repeat business. Ensure compliance with company policies and procedures, including H&S, loss prevention and cash handling.
Team Leadership & Staff Development
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Lead, train, and develop forecourt shop staff.
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Foster a positive team environment and deliver excellent customer service.
Customer Service & Experience
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Respond to customer queries and resolve issues promptly.
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Maintain high standards of customer satisfaction and the overall customer experience.
Stock Control & Inventory Management
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Order, receive, and manage stock levels.
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Minimise waste and optimise inventory.
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Conduct bi-weekly stocktakes for designated categories (e.g. Off Licence and Tobacco).
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Coordinate and complete quarterly stocktakes.
Sales Performance & Promotions
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Drive sales through product knowledge and upselling.
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Implement promotional campaigns and customer loyalty initiatives.
Health, Safety & Compliance
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Ensure compliance with health and safety legislation and company policies.
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Maintain a clean, safe, and well-presented retail environment.
Store Operations & Cash Management
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Oversee the day-to-day operation of the forecourt shop, including opening and closing procedures.
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Process customer transactions accurately and efficiently.
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Reconcile daily cash and submit reports to Head Office.
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Reconcile the ATM on a daily basis.
Security & Loss Prevention
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Monitor CCTV and investigate potential security issues where required.
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Adhere to company security procedures and loss prevention policies.
Experience & Qualifications
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Previous retail or customer service experience.
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Strong leadership and communication skills.
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Flexibility to work evenings, weekends, and public holidays.
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Basic numeracy skills for cash handling and stock management.
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Ability to safely lift and move stock.
Key Skills & Competencies
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Excellent customer service and interpersonal skills.
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Strong leadership and team management abilities.
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Good organisational skills with excellent attention to detail.
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Competent IT skills, including stock and retail management systems.
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Ability to work effectively in a fast-paced environment.
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Strong problem-solving and decision-making skills.
Requirements:
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Proven experience as a supervisor in a similar retail environment.
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Strong leadership skills with the ability to inspire a team.
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Excellent communication, interpersonal, and customer service skills.
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Ability to analyse and use sales data to improve store performance.
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Familiarity with retail management software, point-of-sale systems, and inventory management.
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Strong problem-solving abilities and attention to detail.
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Ability to work flexible hours, including weekends and holidays, as required.
About the job:
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Approximately 40 hours per Week
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5/7 roster
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Weekly Pay
Benefits:
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Company Sick Pay Scheme.
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20 days holidays per annum pro rata.
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Educational Assistance.
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Service anniversary rewards scheme for every 5 years’ service.
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On-site & free parking at site.
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Performance related bonus.
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Progression opportunities.
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Bike to Work Scheme.
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Wellness program.
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We are an equal opportunity employer.
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