Raheen House is a boutique hotel and wedding venue situated in the vibrant town of Clonmel, Co. Tipperary. We are looking to fill the role of Senior Duty Manager to assist with overseeing the day-to-day management of the hotel and support the Senior Managers and other department heads in their roles. We are a small business and this is very much a hands-on role. This is a full-time role, 40 hours per week. Salary will be negotiated based on previous experience and meeting the below requirements.
The ideal candidate will have:
1. Two years of previous supervisory/ managerial experience- ideally in a hospitality setting (duty manager, shift manager, assistant manager, supervisor, department head or general manager).
2. A significant overall background in the hospitality industry. They should have a mix of experience in a range of areas (some or all- customer service, manning of reception desk, setting up for functions, food and beverage service, weddings, invoicing etc).
3. Excellent leadership and interpersonal skills
4. Excellent customer service skills
5. Sales and cash-handling experience
6. Excellent organisational skills
7. Experienced in food and beverage service
8. A flexible approach to role, and willing to get stuck in wherever they are needed.
Responsibilities include, but are not limited to:
i. Managing the hotel in the absence of the Senior Managers, assisting with overseeing the day-to-day management of the hotel and supporting the Senior Managers and other department heads in their roles.
ii. Meeting and greeting guests, answering phones
iii. Implementing all hotel policies and procedures and enforcing their implementation
iv. Contributing to the success of the hotel by implementing cost savings measures and increasing profitability where possible
v. Taking bookings
vi. Directing staff as required
vii. Setting up for functions
viii. Managing accounts and payments
ix. Ensuring that the highest standards of customer service are met and managing complaints
x. Contributing to our good reputation
xi. Overseeing quality control in all departments
xii. Ensuring the health and safety of staff and guests
xiii. Overseeing weddings and other functions
xiv. Food and beverage service
Job Type: Full-time
Pay: €29,500.00-€33,000.00 per year
Benefits:
Ability to commute/relocate:
- Clonmel, County Tipperary: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 3 years (required)
Language:
- fluent English (required)
Work authorisation:
Work Location: In person
