Located at the heart of Waterford city, the family owned 4* Granville Hotel is looking for a dedicated and flexible person to join it's Front Office team
The ideal candidate for this position:
- Previous experience in a similar role in a hotel is desirable
- Must be flexible, enjoy a challenge, and is able to work outside the comfort zone while maintaining the ability to be objective and positive
- Be courteous and focused on providing a consistently high standard of service
- Must be a team player with the ability to multi task
- Must be standards driven and detail orientated, with the desire to progress.
- Maintain a professional image at all times through appearance
- Possess excellent communication and interpersonal skills
- Must be able to use a phone and computer system (Guestline)
Key Responsibilities:
- To carry out all Reception duties, working as part of the Front Office Team
- To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner
- To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times
- To answer the switchboard and hotel telephone as per Company standard of service
- To develop a strong working relationship with colleagues in your department and related departments
The perks of working as a Receptionist with the Granville Hotel:
- Meals on duty and all day tea and coffee for the caffeine lovers
- Great location with easy access to public transport and discounted parking
- Personal development possibilities, online training program
- Uniform provided
- Employee assistance program
- Staff awards and rewards (including GEM reward system for all employees)
The Granville Hotel is an equal opportunities employer
Job Types: Full-time, Part-time
Pay: From €14.25 per hour
Work Location: In person
