The newly refurbished SpringHill Hotel has an exciting opportunity for an experienced Front Office Manager to join our team.
You will be responsible for the day-to-day operations of the Reception Department / Front Of House Team ensuring that a high level of service standards are constantly provided for our guests.
Be The First to Greet - Our service promise becomes our guarantee for the service our customer can expect to experience. It communicates to the customer how you are going to meet and exceed their expectations.
Key Duties & Responsibilities Of The Role
Your duties will include but are not limited to
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To oversee the planning, organising and control of the Reception Department making sure that high standards that have been set out by the Hotel are carried out smoothly.
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Organisation of Staff Rotas on a weekly basis.
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Oversee the training, coaching and development of new staff in the procedures and policies for the Reception and the Hotel in general.
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To deal with all Customer complaints as efficiently as possible and communicate with other departments to ensure complete guest satisfaction is achieved.
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Overall responsibility for the cash and keys that have been given to the Reception Department.
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To ensure that the chasing of arrivals are done on a daily basis and that all no shows that occur are charged for where possible and correctly.
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To ensure that the duties assigned to the Receptionist on duty are carried out correctly.
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Responsibility for the cleanliness and general maintenance of the front office area.
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To carry out performance appraisals and manage staff performance for your team.
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To allocate all of the reservations with a room number as soon as possible each day.
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To ensure that a detailed handover is received each morning from the Night Manager.
The ideal candidate will possess:
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Strong command of the English Language
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Must be eligible to work in Ireland
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Computer skills are essential whilst a working knowledge of Hotsoft is desirable.
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Experience in a leadership role. Front Office Manager Experience Highly Desirable.
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Excellent Customer Service essential.
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Welcoming friendly personality and manner
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Ability to prioritise and organise your work load efficiently.
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Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
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Ability to work in a fast-paced busy environment.
What we offer you in return:
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Complimentary meals while on duty
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Complimentary car parking on site
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Discounted Employee Accommodation Rate
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Discounted Friends and Family Rate
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Discount on food if dining in the hotel
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Educational Assistance Programme
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Employee Assistance Programme
If this sounds like your next role, please submit your CV to the Human Resources Department for consideration.
We look forward to receiving your application.
