Job Summary
Role Overview:
Caseys furniture is one of Irelands best known and leading furniture retailers, enjoying a reputation of excellence in quality and service to its customers. The company has moved to a new warehouse and requires a skilled and professional individual to join the work force and assist in the further expansion of company services. This fixed-term position is based at our new warehouse located in Pouladuff, Cork. The successful candidate will work with the office and administration team in dealing directly with customers, scheduling deliveries and internally communicating with sales and warehousing personnel with the aim of delivering first class service to our customers.
Job Type / Category
Duties:
- Handling of inbound and outbound customer calls with an aim on first-time resolution.
- Completing the scheduling process, from communicating with customers, taking payment and through to finalizing deliveries.
- Schedule deliveries to customers for an efficient dispatch of sales, customer service and replacement orders.
- Logging customer service and delivery issues, with follow up written and verbal communication through email and telephone when necessary.
- Invoicing customer orders and managing various administration reports.
- Maintain first class call quality and demonstrate excellent customer service in every engagement.
- Develop and maintain excellent relationships with customers.
- Review issues and provide feedback to management on issues to ensure continuous improvement of goods and services to the customer.
- Managing and maintaining scheduling paperwork and files in line with company policies.
- Upload and update all customer information and issues through NAV ERP system.
- Provide administration support to the warehouse and supply chain departments.
Required Education, Skills and Qualifications
The Candidate/Skills required:
Experience in a Logistics/Distribution environment an advantage
- A passion for delivering excellence in customer service, with a key focus on customer satisfaction and a “customers comes first” attitude.
- Providing ownership and commitment to excellence within the role.
- Excellent verbal and written communication skills, with fluency in English required.
- Understand, anticipate and exceed customers’ expectations.
- Highly motivated, confident and proactive with flexibility in completing various duties.
- Flexible with duties and proactive in nature.
- Attention to detail and the ability to follow through and complete instructions.
- Strong computer literacy required with experience in an ERP system a distinct advantage.
The ideal candidate will have experience in a similar role, but training and support will also be provided. Experience with Microsoft Dynamics Navision would be an advantage.
Job Type: Full-time
Pay: €30,000.00-€32,000.00 per year
Benefits:
- Bike to work scheme
- Company pension
- Employee assistance program
- Employee discount
- On-site parking
- Sick pay
Work Location: In person
Application deadline: 06/08/2026
