Inside Sales Account Rep (Post-Sales) CL11

Accenture -
Dublin, County Dublin

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Job details

Full-time
1 day ago

Qualifications

Salesforce
Bachelor's degree
Continuous improvement
Account management
Communication skills

Full job description

SMB, Post-Sales

About the

We’re looking for a proactive, detail-oriented, and highly communicative Customer Success & Account Specialist to join our growing team. In this , you’ll act as the primary point of contact for customers after they’ve signed up, supporting them through onboarding and ongoing account management

You’ll work at the intersection of customer success, support, and commercial growth — helping customers get set up, answering their questions, resolving issues, and identifying opportunities to upsell and cross sell, focusing in customer expansion.

This is a high-impact, high-visibility that requires strong written communication, curiosity, and the ability to manage a high volume of customer interactions while maintaining a consistently excellent experience.

If you’re passionate about AI, enjoy solving problems, and thrive in a fast-paced, customer-facing environment, this is for you.

Responsibilities

Customer Onboarding & Setup

Ensure customers receive clear, structured onboarding communications and are set up for success from day one

Assist with documentation and processes required for onboarding, including agreements and compliance-related forms

Account Management & Customer Support

Act as the primary point of contact for customer queries, managing a high volume of inbound emails in a timely and professional manner

Provide clear, accurate, and helpful responses across a range of topics, including product functionality, account setup, and general support

Troubleshoot and resolve customer issues, liaising with technical or specialist teams where required

Maintain a high standard of written communication across all customer interactions

Commercial Growth & Retention

Identify opportunities for upsell, expansion, and early renewals through ongoing customer engagement

Recognize and act on signals such as increased usage, dropped activity, or customer queries to drive commercial outcomes

Contribute to “save” and re-engagement efforts, including dropped cart or disengaged accounts

Contracts, Compliance & Operations

Support customers with contract-related processes, including addendums and data processing agreements (DPA)

Provide guidance on requirements such as business verification and compliance-related steps (e.g. HIPAA-related processes where applicable)

Ensure customers receive the correct documentation and are supported through completion

Maintain accurate account records, activities, and updates in Salesforce or CRM systems

Cross-Functional Collaboration

Partner with Sales, Technical Support, and Operations teams to resolve complex issues and deliver a seamless customer experience

Share customer feedback and insights to improve processes, product experience, and engagement strategies

Contribute to continuous improvement initiatives as the program scales

Upsell and Cross-Sell

Conduct deep analysis to identify customer pain points, aligning solutions with the most suitable products and opportunities to upgrade their account.

Stay informed on market trends and product releases to maximise product enablement and drive adoption across the portfolio.

Basic Qualifications

2+ years of experience in Customer Success, Account Management, Customer Support, Inside Sales, or another customer-facing role.

Proven experience managing customer communications through email, phone, or digital support channels.

Excellent written and verbal communication skills, with the ability to explain complex concepts in a clear and customer-friendly manner.

Experience managing multiple customer interactions simultaneously while maintaining a high standard of service and attention to detail.

Strong problem-solving skills with a customer-first, proactive, and solution-oriented mindset.

Demonstrated ability to work independently, prioritize competing tasks, and operate effectively in a fast-paced environment.

Experience using CRM platforms such as Salesforce, Dynamics, HubSpot, or similar systems to manage customer activity and account information.

Experience supporting customer onboarding, account management, or customer lifecycle activities.

Ability to identify customer needs and uncover opportunities for customer retention, expansion, upsell, or cross-sell.

Bachelor's degree or equivalent professional experience.

Why Join Us

Be part of a fast-scaling, high-impact AI program

Develop a unique skillset across customer success, support, and commercial growth

Work in a collaborative, fast-paced environment with strong learning opportunities

Play a key role in shaping the customer experience as the program continues to expand

Apply Now

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