NAMO is growing, and we need someone brilliant to take ownership of our People world.
This is a hands-on People & Talent role for someone who loves people, knows their HR
stuff and isn’t afraid to roll up their sleeves.
You’ll be joining at a great time to shape how we do things – bringing more structure
and consistency where we need it, while keeping our People approach simple, practical
and very NAMO.
This is a flexible role, with 2 days per week based in our Kilkenny office and 3 days
remote.
Regular travel across our store locations will be an important part of the role, giving you
the opportunity to spend time with managers and crew, and understand the business
first-hand.
During your first 3 months, you may need to spend more time in our Kilkenny office as
you get to know the business and establish relationships, but we can work together on
an approach that works for everyone.
What you’ll own
Recruitment & Talent
Recruitment will be a big part of this role as NAMO continues to grow. You'll take the
lead on the day-to-day recruitment process and work closely with managers to find great
people.
- Work with managers to understand current and upcoming hiring needs.
- Create and advertise roles that showcase NAMO and attract the right people.
- Manage applications, screening and candidate communication.
- Coordinate and support managers through the interview and selection process.
- Manage offers and keep candidates engaged through to start date.
- Build simple, repeatable recruitment processes that can scale as NAMO grows.
- Help build talent pipelines for key roles and future store openings.
Onboarding & The Employee Journey
- Getting someone through the door is only the start.
- You'll own the journey from offer → welcome → onboarding → probation, ensuring every new employee gets a consistent and engaging start at NAMO.
That includes:
- Offers and employment documentation.
- Pre-boarding and new starter communication.
- Creating a consistent NAMO onboarding experience.
- Supporting managers to deliver great team onboarding.
- Ensuring probation reviews actually happen and issues are addressed early.
- Continually improving the new starter experience.
Supporting Our Managers
You’ll be the first point of contact for our Managers on everyday People matters, helping them address issues early, fairly and consistently.
- Give practical advice on performance, conduct, attendance and other People matters.
- Coach managers through feedback, difficult conversations and the appropriate processes.
- Support employee meetings and conversations where needed.
- Help ensure good records and documentation are maintained.
- Recognise when a matter is complex or higher risk and escalate it for senior HR support.
People Operations
You'll keep the People basics running smoothly and make them as straightforward as possible for managers and employees.
- Manage employee contracts, documentation and employee changes.
- Keep employee records accurate and up to date.
- Support absence and leave management.
- Maintain and update People policies and processes.
- Take ownership of the day-to-day use of BrightHR.
- Produce useful People information and reporting for the leadership team.
- Look for ways to simplify and improve how People administration gets done.
Performance & Development
Help create a culture where people know what's expected, get regular feedback and have opportunities to develop.
- Support managers with probation and performance conversations.
- Help introduce simple, consistent approaches to setting expectations and giving feedback.
- Identify recurring development needs across teams.
- Support practical manager development initiatives.
- Help identify employees with the potential to progress.
- Over time, contribute to clearer development and career pathways across NAMO.
The NAMO Employee Experience
NAMO has personality. Working here should feel like it too.
- Help bring the NAMO brand and culture to life throughout the employee journey.
- Make People communications simple, engaging and human.
- Support employee engagement and recognition initiatives.
- Listen to employee feedback and identify opportunities to improve the experience.
- Help evolve benefits, development and progression as the business grows.
- Bring ideas for making NAMO an even better place to work.
- Make sure our People practices feel modern, straightforward and very NAMO
What we’re looking for
This is a great opportunity for an experienced HR/People generalist who’s ready to step up, take more ownership and make their mark.
- 4+ years’ experience in a broad HR/People role, ideally within a fast-paced or growing business
- Qualification in HR, business, or related field.
- Experience managing recruitment from vacancy through to offer.
- Comfortable supporting managers with everyday People issues.
- Working knowledge of Irish employment legislation.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent communication and interpersonal skills.
- High attention to detail and ability to handle sensitive and confidential information.
- Comfortable using HR systems such as BrightHR, BambooHR or similar.
- A proactive, can-do attitude with a strong willingness to learn and develop in a People role.
- Full driving licence and access to a car, with the ability to travel regularly between NAMO store locations.
- Experience within hospitality or retail would be great, but isn’t essential.
Reports to: Managing Director
Work Location: Hybrid remote in Kilkenny, County Kilkenny
