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Job Category
Customer Success
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
The Senior Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guides them to accelerate business value and return from their investment with Tableau. In this role, the Senior Success Manager will specialize Tableau solutions, one or more lines of business, or industry to speak the customer language and ensure customer value realization. They are aligned at the key stakeholder levels, building and encouraging positive relationships to help customers progress on their digital journey. Senior Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer's needs.
The ideal Senior Success Manager will possess both an analytics specialization and industry skills that enable them to speak the customer language.
Seeks to understand goals, assess capabilities, and provide recommendations to help a customer accelerate the achievement of their business and technology objectives
Understands a customer's Tableau implementation and evangelizes the capabilities of Salesforce across all of our Clouds
Guides a customer on organization strategy, governance, and change management based on the customer's needs
Proactively identifies risks to the customer achieving their stated business goals and works with the account team to build a risk mitigation plan
Implements a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan.
Delivers business value and innovation to a customer’s business by understanding their key business challenges and potential for growth
Cultivates and solidifies executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers
Collaborates with the account team and networks within accounts
When appropriate, recommends additional Salesforce services and advisory experts needed
Consistently communicates technical product changes and other relevant updates
Knowledge of Tableau/Salesforce product and platform features, capabilities
Able to thrive in a rapidly evolving and fast paced environment
Strong inclination to Technology & Enterprise Software industry
Experienced professional with 2 - 5 years of relevant industry expertise
In-depth knowledge of Analytics, Data or a specific industry
Strong consultative approach and ability to drive business value for customers
Ability to engage in effective and influencing conversations at the C-level
French and English mandatory, other EMEA languages a plus
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
Extraordinary enablement and on-demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
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