Terms and conditions for this position will be discussed at interview
Host – Luxury Hotel
We are recruiting for an experienced Host to deliver exceptional Food & Beverage service to our guests,in line with Forbes Five-Star standards and The Red Carnation Hotels standards.
What’s in it for you?
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Professional,award-winning training and development opportunities.
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Discounted accommodation rates across the Red Carnation Hotel Collection.
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Employee recognition events.
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Discounted rates with local businesses and third-party service providers,including Estate Activities.
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Heavily subsidised accommodation (subject to availability).
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Free meals while on duty.
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Complimentary dry cleaning of business attire.
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Recommend-a-friend and family bonus scheme.
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Two paid volunteering days per year.
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Holiday allowance increasing with length of service,up to 25 days.
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Hotel-based recognition incentives.
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Free access to the Employee Assistance Programme.
Location:Cong,County Mayo,Ireland.
Employment type: Full time.
Working pattern: 5 days over 7 days (including some weekends and Bank Holidays) with 2 days off. Predominantly evening shifts but flexibility required to work some mornings.
Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa,Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection.
Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family,this 800-year-old castle offers award-winning luxury,exceptional dining,a world-class spa,and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure,and proud to have retained the Forbes Five-Star Award in 2025.
Key responsibilities will include:
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Deliver an exceptional and personalised welcome to all guests,creating a refined and memorable first impression in line with the restaurant’s standards.
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Manage reservations,guest enquiries,and walk-ins with precision,discretion,and meticulous attention to detail.
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Cross check dining reservations with guest profile notes.
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Orchestrate guest seating with elegance and efficiency,working in close collaboration with the service team to ensure seamless flow and timing,in line with the Forbes 5 Star standards.
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Anticipate guest needs and preferences,ensuring all special requests and important details are communicated clearly and executed flawlessly.
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Maintain an impeccable standard of presentation,professionalism,and poise at all times.
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Enhance the guest experience by confidently and subtly introducing menu highlights,signature offerings,and exclusive events where appropriate.
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Liaise closely with kitchen and front-of-house teams to deliver a cohesive,high-touch dining experience.
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Uphold the highest standards of cleanliness,organisation,and hygiene across all guest-facing areas in line with established protocols.
What we are looking for:
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Previous experience in a similar role within a high-quality hospitality environment.
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Excellent communication and interpersonal skills.
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Legal eligibility to work in Ireland.
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Strong attention to detail and a commitment to service excellence.
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A friendly,enthusiastic,and flexible attitude.
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The ability to remain calm under pressure,manage workload effectively,and thrive in a fast-paced environment.
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Prior experience with Opera PMS and OpenTable desired.
