As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Are you ready to build a rewarding, long-term career with a leading global logistics company? We are looking for a highly motivated Air Logistics Operational Care Expert to join us in our Dublin office. You will be responsible for managing the coordination of shipments accurately and timely, meeting customer transit time requiremenents.The Operational Care Expert is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling.
- Manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables
- Follow the communication concept for effective communication with stakeholders
- Monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs
- Review and clarify customer instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies
- Immediately report problems, operational disputes or discrepancies to supervisors or managers
- Collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
- Monitor operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered
- Collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical
- Experience in either freight forwarding or transport planning with key focus on airfreight
- Ability to understand and execute new processes
- Excellent knowledge of MS office features, especially excel
- Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines
- Perseverance and resistant to challenge
Out-of-hours (Mon–Fri) and weekend duties are remote, focused on monitoring shipments, resolving issues, and confirming deliveries. Weekend work requires ~2 hours daily for tracking shipments and follow-ups. Duties are rostered, with each operator handling out-of-hours tasks about once per month. Shifts vary weekly (07:00–18:30 range) and are communicated one week in advance.
A career path at Kuehne+Nagel Ireland is fast-paced and exciting, with opportunities for growth and learning; internal advancement is encouraged throughout the organisation. We are a Great Place to Work for the 11th consecutive year, reflecting the culture amongst our amazing teams who strive to go above and beyond every day. We pride ourselves on Diversity & Inclusion. We love to reward our employees even more and below are some of our excellent offerings in our generous Benefits package: Annual Salary review Bonus/Profit Share Generous Annual Leave allowances – including additional Birthday & Wellness day Additional Service Days Paid Sick Leave Company Pension Healthcare plan Bike to work scheme Tax Saver Travel Scheme Financial Advisory initiatives Paid Family leaves Recognition Awards Employee Assistance Program Wellbeing support
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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