Our mission is to drive the standard for excellence in the automotive retail industry.
Our people are enabled to provide customers with an innovative, personalised, and
premium experience at every stage of their journey. Together we build lasting
relationships, commitment, and trust for the road ahead.
We are Frank Keane Volkswagen
#accountability#honesty#passion#communication#teamwork#success
Due to increased demand from our customers Frank Keane Volkswagen are looking to recruit a Bodywork Advisor for our Dealership in Liffey Valley. Reporting to the Bodywork Manager, this important and demanding role is critical to the smooth running of our Aftersales Department as we strive for a 5-Star Service for our customers along their journey.
Job Summary: As a Bodywork Advisor, you will be responsible for providing excellent customer service to all who choose Frank Keane Volkswagen to have their vehicle repaired. You will act as a liaison between our customers and our approved bodyshops to ensure a smooth and efficient service process.
Key Responsibilities:
- Customer Interaction: Greet and assist customers, understand their service needs and provide recommendations based on the manufacturer's guidelines and the vehicle's condition.
- Service Recommendations: Communicate vehicle issues and repair recommendations to customers, including required repairs and suggested services.
- Service Scheduling: Schedule bodywork appointments and manage loan vehicles, if necessary, to accommodate customer needs and bodyshop capacity.
- Service Estimates: Provide customers with accurate and transparent cost estimates for service and repairs, including parts, labour, and potential additional charges.
- Vehicle Inspection: Conduct vehicle inspections and document the condition of the customer's vehicle. Share findings with customers and prioritise necessary repairs and maintenance.
- Communication: Keep customers informed of the progress of their repair work, including any unexpected delays or additional repairs required.
- Parts Ordering: Order necessary parts and materials to ensure timely completion of service or repair jobs.
- Quality Assurance: Ensure that all repair work is performed to Volkswagen's quality and safety standards.
- Billing and Invoicing: Prepare and explain invoices to customers, collecting payments, and handling any warranty claims or issues.
- Customer Satisfaction: Ensure a high level of customer satisfaction by addressing any concerns or complaints promptly and professionally.
- Documentation: Maintain accurate and organised service records, including customer information, vehicle details, service history, and repair orders.
- Sales Opportunities: Identify potential upsell opportunities for service packages, extended warranties, and accessories.
Qualifications:
- Previous experience in a Bodywork or Service Advisor role is desirable.
- CDK / Keyloop (Kerridge) experience is advantageous.
- Strong communication and interpersonal skills.
- Proficiency with computer software and service management systems.
- Ability to work in a fast-paced, team-oriented environment.
- Excellent problem-solving and organisational skills.
- Must possess a valid driver's licence for both manual & automatic transmission.
Rewards:
- You can expect a highly competitive salary with a generous bonus structure which offers uncapped earning potential.
- We will provide manufacturer training along with various other in-house training courses to ensure you have all the tools you need to fulfill the requirements of this role.
- At Frank Keane Volkswagen, we offer plenty of career progression with regular performance reviews to ensure you are on the right track and that we are supporting you in every way possible.
Skills:
Excellent customer service Confidence Communication
Benefits:
Manufacturer Training In House Training Ongoing Development Paid Holidays Performance Bonus
Job Types: Full-time, Permanent
Application question(s):
- Do you have previous experience working as a Bodyshop Advisor or Service Advisor?
Licence/Certification:
- Full Irish Driver License (required)
Work Location: In person
