Who We Are
At Cornmarket, we look after the financial wellbeing of public servants and their families. We’ve been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.
Role Purpose
A Life Services Administrator's primary responsibility it is to ensure that incoming new business proposals are checked and processed in accordance with set procedures, acting as an administrative support to our Financial Consultant team. Life Services Administrators are also responsible for handling queries and processing instructions from our new and existing clients in a manner which is efficient, effective, and compliant and with the ethos Customer First in mind.
What We Can Offer You?
Significant investments in your professional development (e.g. insurance qualifications, professional qualifications relevant to your role)
Annual leave (increases based on service)
Flexi leave (option to take additional annual leave)
Attractive flexible pension contribution rates
Health insurance or wellness subsidy
Fully paid family leave types (maternity/paternity/surrogacy)
Performance based bonus/commission
Income protection
Life cover
Discounts on financial products
Comprehensive health wellbeing programme
Employee Assistance Programme
Active Sports Social Club
Accountabilities of the Role
Process incoming new business applications using our proposal tracking system, ensuring these are complete and compliant with defined checking questions.
Issue life new business in accordance with the terms given by the underwriter.
Provide information to customers regarding their eligibility, cover/benefits, premiums, and options associated with same in a professional and timely manner.
Process incoming correspondence and documentation effectively and efficiently within service level agreements.
General administration tasks such as data entry/logging and scanning.
Working to meet and exceed both individual and team targets for both call volume and processing of new business.
Dealing with client queries/requests in a professional and timely manner.
Following set procedures and guidelines, identifying when it is necessary to escalate cases for alternative handling or manager’s advice.
Communicate with Life offices, customers financial consultants regarding the progress of applications.
Complying with risk control and regulatory requirements that are relevant to this role.
Maintaining commercial awareness relevant to this role.
Skills Knowledge Required
Previous experience in an administrative/customer service role preferable
Strong communication skills- listening, verbal and written
Strong IT Skills with good working knowledge of the MS office suite
Ability to adapt to and learn new tasks
Proven track record in meeting and exceeding targets
High level of motivation for processing large volumes in line with routine procedure
Ability to work to tight deadlines and prioritise tasks
Excellent communication skills both written and verbal
A keen eye for detail
QFA exams desirable but not essential
Knowledge of risk control regulatory environment
Commercial awareness
Behavioural Competencies Required
Excellent interpersonal skills
Ability to learn and carry out tasks in line with procedure
Quality-focused, customer-first approach
Approachable and a can-do attitude
Demonstrate empathy, understanding and patience
Good organisational, planning and time-management skills
Works well within a team – shares info, collaborates with, supports other team members
Resilient, able to resolve problems
Controlled Function
This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity.
Equal Opportunities Data Privacy Notice
Cornmarket is committed to building an inclusive workplace environment, We’re proud to be an equal opportunity employer, striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identify or expression, marital status, membership of the Traveller Community, national origin, race, religion, sexual orientation.
We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact [email protected]. To review our data use practices, visit our Recruitment Data Privacy Notice.
