Who are we?
For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and
more fun with those we love. We are Made for Life.
Our mission statement:
Crafting clothes for life’s everyday adventures. Today, tomorrow and always.
Our Product formula:
Considered style. Trusted Quality. B Corp certified.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality
within our workforce to ignite an inclusive foundation for us all to build from and truly connect
with our customers, colleagues, and communities alike. You play a key part in creating an
environment free from prejudice, racism, sexism, harassment, bullying and any other form of
marginalisation in our workplaces.
Role Summary
You put the customer at the heart of everything that you do, as the face of our business, greeting
and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely
attentive and interested in our customers needs and will have the opportunity to learn all about
our lovely products to ensure you can be as helpful as possible.
Role Responsibilities
- To both greet and thank customers along with wishing them a fond farewell in a warm
and friendly manner, ensuring they have had a memorable experience with us
- Provide exceptional service at all times utilising your knowledge to help our customers
find the best products to suit them for in-store and multi-channel sales
- Efficient and attentive service at the tills – processing sales, orders and refunds
- Processing deliveries and helping to get all of the replenishment and new stock onto the
shop floor
- General housekeeping and tidying of the shop floor and back of house
- Keeping up to date with company activity and promotions
- Supporting floor moves, sale set ups and launches
- To abide by all FatFace policies and procedures
- Ensure GDPR procedures are adhered to at all times
- Align self to companies social and environmental mission and champion any actions that
you can directly impact at all times’
Skills and Experience
- Experience in a customer service environment is desirable but not essential
