We are seeking an experienced and motivated Service Centre Administrator to join our team in Dublin 14
Shift Pattern: Monday - Friday 09:00 - 17:30
Main Duties and Responsibilities
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Reception - answering phones, directing calls as appropriate and taking messages
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General administration work: filing, photocopying, scanning, binding, recording of timesheets,
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generation of client quotations and reports
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Booking taxis, couriers, restaurants, travel and accommodation
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Meeting room set up, i.e. tea, coffee etc.
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Ensure all collated appropriate information from incoming calls, emails, mail and verbal
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communication is correctly and completely entered into the Computer-Aided Facility
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Management System (CAFM) or appropriate system as required
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Follow up and reconciliation of all incoming documentation and information to support
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Effective close-out of all open/outstanding works
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Running reports on CAFM to monitor work order status- billing all approved work orders promptly
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Periodic review of WIP files received by accounts and prompt action taken on closing and billing
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Coordination and scheduling of the maintenance tasks for the mobile team and specialist
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contractors for planned and reactive works
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Ad-Hoc duties as required
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Any other duties as assigned by your line manager, to include other areas of the Service Support Centre function
Qualifications & Experience
- Experience working in a fast-paced Service Desk role environment is desirable
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Knowledge of Facilities administration would be a distinct advantage
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Excellent pc skills and proficiency in Word and Excel is essential
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Awareness of good health and safety practice
If you have the necessary skill set, we look forward to your application
iND2
