Role Objective: To support The Bar of Ireland in delivering best-in-class estate services by coordinating an efficient helpdesk function, providing proactive and responsive facilities and building maintenance support, and ensuring accurate recording of facilities data. This role contributes to the effective provision of estate services for members, tenants, and staff through high standards of service delivery and operational excellence.
About the Role: A dynamic and hands-on role within the Estate Services team, reporting to the Estates Manager. This role offers the opportunity to work across a diverse estate portfolio, contribute to service innovation, project support and to play a key role in enhancing the experience of stakeholders.
This role is titled as Estates Services Helpdesk Officer internally in our team
Related Tasks Description - List is not exhaustive
Estate Helpdesk Operations
Co-ordinate day-to-day helpdesk operations, ensuring timely resolution of requests. Monitor service performance, analyse trends, and identify opportunities to improve service delivery.
Co-ordinate PPM visits throughout each location to align with scheduled operations already planned within Estate operations activity.
Support the management of the access control system, BMS or other systems in operation, integrating data with the CAFM system as appropriate.
Analyse helpdesk activity, performance trends and user satisfaction levels. Engaging appropriate technology to review data and support planning; adopting automation and predictive analytics to improve workflow.
Estates Service Delivery
Collaborate with the team on the delivery of FM operations to ensure all premises are run efficiently and costs are controlled.
Complete building inspection walks, including monitoring energy use and environmental reporting.
Support the running of functions and events through the preparation and organisation of rooms, function spaces, seating layouts library areas. Act as a key point of contact for CPD, Event and DDRC teams for sets up and logistics.
Maintain the building through the performance of light maintenance duties.
Assign tasks to our General Operative and prioritise delivery of actions as required to support to service delivery.
Assist in managing car park space and allocation and addressing any related issues.
Liaise on matters such as EV charging stations, allocation of spaces to staff and contractors and other car park–related services.
Liaise with Members/Members Relations on locker and seat allocation for designated properties.
Support project supervision as required to ensure timely completion of works.
Proactively advocate for compliance with EHS policy and procedures; escalating matters to our EHS Co-ordinator as appropriate.
Administration and Reporting
Support the department administrative needs of estate service, including PPM activity reports, and the issuance of Estates updates to stakeholders including tenants, members and staff.
Gather data for report preparation for Committee and Council meetings/updates as required.
Administer access controls systems and workspace facilities for members and staff.
T.E.A.M. Core Competencies
Candidate Specification
A suitable candidate for this role will have;
Facilities Management qualification or certification or equivalent experience,
2-3 years relevant experience in similar role in a professional environment,
Experience in answering, evaluating, and prioritising incoming telephone, e-mail, and in person requests for assistance from users experiencing facility management related queries,
Experience using FM Software products and the full Microsoft Office suite with particular emphasis on Excel,
Experience supporting or coordinating projects,
Excellent organisation and prioritisation skills and the ability to handle a busy, varied workload; Effectively prioritise workload to respond to daily demands,
Proven system administration and report writing experience,
Experience assessing, analysing and reporting on helpdesk activity and client satisfaction levels,
Experience using digital tools and technology to improve efficiency and reporting
Ability to manage relationships with a variety of stakeholders,
Excellent verbal and written communication skills. Open and engaged communicator with the ability to listen and respond with respect and clarity. Skilled at conveying information to members and colleagues,
Demonstrates initiative and works both independently and collaboratively,
Additional Experience that is desirable but not required;
Trade experience or familiarity with DIY, carpentry or plumbing,
Experience using helpdesk software products/Snapfix software.
Role Type, Salary and Benefits
This is a full-time permanent site-based role.
The successful candidate will work onsite in Church Street, Dublin 7, with working hours of Monday to Friday between the hours of 9am – 5.30pm.
The salary for this role will range between €35,000 and €38,000 depending on experience, with benefits including:
Excellent DC Pension Scheme
Additional holiday leave through Company days
Employee Assistance Programme
Death in Service Benefit
Income Protection Scheme
Digital Gym Wellbeing Studio
Professional Development and ongoing CPD opportunities
Bike to work and TaxSaver schemes
Service Recognition
Commitment to Equal Opportunities
The Bar of Ireland is proud to be an Equal Opportunity Employer that is committed to equality, diversity and inclusion in the workplace.
The Bar of Ireland is committed to providing reasonable accommodations for qualified individuals with disabilities and neurodiverse conditions in our job application procedures. If you require assistance or an accommodation, you may contact us at [email protected].
We are all too aware that imposter syndrome and the confidence gap can sometimes stop great candidates putting themselves forward for a position; so if this is a role that interests you, please do share your application - we would love to discuss it further with you.
