We are looking for an organised and reliable Service & Parts Advisor to join our team in Limerick.
The role involves supporting the Service Manager and handling the day-to-day administration and coordination of a busy workshop.
Main duties include:
- Answering calls and responding to service and warranty enquiries
- Booking vehicles for servicing, repairs and diagnostics
- Preparing estimates and obtaining customer approval for required work
- Keeping customers updated on repair progress, delays and expected completion times
- Supporting the Service Manager with workshop scheduling and administration
- Sourcing, ordering, receiving and organising parts
- Making sure required parts are available for scheduled work
- Managing warranty enquiries and claims
- Liaising with customers, technicians and suppliers
- Following up on outstanding service and warranty matters until resolved
- Keeping service records, bookings and customer information up to date
- Escalating complicated issues to the Service Manager when necessary
Previous experience in a motor dealership, workshop, parts department or similar role would be an advantage. The successful candidate must be organised, comfortable dealing with customers and capable of managing several tasks at the same time.
This is a full-time, on-site position based at AutoXpress.ie in Limerick.
Pay: €36,000.00-€45,000.00 per year
Benefits:
- Bike to work scheme
- Employee discount
- Free or subsidised travel
- On-site parking
- Sick pay
Experience:
- Customer service: 1 year (required)
Language:
Licence/Certification:
- B Driving Licence (required)
Work Location: In person
