About the Role
We are looking for a motivated Technical Support Representative to join our customer service team in Ireland. You will be the first point of contact for customers experiencing technical issues, providing timely and effective solutions across phone, email, and live chat.
Key Responsibilities
- Diagnose and resolve technical issues for customers in a professional and efficient manner
- Log and track support tickets through the CRM system, ensuring accurate documentation
- Escalate complex issues to Tier 2/3 support teams when required
- Follow up with customers to confirm resolution and ensure satisfaction
- Meet SLA targets for response and resolution times
- Contribute to knowledge base articles and internal documentation
- Collaborate with product and engineering teams to report recurring issues
Requirements
- 1–2 years' experience in a technical support or customer-facing role
- Strong written and verbal communication skills in English
- Basic technical aptitude — familiarity with software troubleshooting, networks, or hardware is an advantage
- Ability to work effectively under pressure and manage multiple cases simultaneously
- Experience with CRM or ticketing tools (e.g. Zendesk, Salesforce, ServiceNow)
- EU work authorisation required
Desirable
- ITIL certification or similar
- Experience in a multilingual support environment
- Fluency in an additional European language
What We Offer
- 25 days annual leave + public holidays
- Private health insurance
- Pension scheme
- Hybrid/remote working options
- Career progression opportunities
Pay: €28,687.52-€51,592.63 per year
Benefits:
- Company events
- Employee discount
- Sick pay
- Work from home
Work Location: Remote
