Westport Estate are hiring for a Restaurant & Outlets Manager
The Restaurant & Food Outlet Manager is responsible for the successful operation of Gracys Restaurant, Cafe, and Food Trucks at Westport Estate. This role leads a seasonal hospitality team, delivers high-quality guest experiences, and drives revenue growth particularly through events, functions, and peak seasonal trade.
A key focus of the role is the development and delivery of structured annual training programs to ensure staff are well-prepared for seasonal demand, aligned with brand standards, and capable of delivering consistent service across all food outlets.
Principle Responsibilities:
Operations & Leadership
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Oversee daily operations of Gracys Restaurant, Cafe, and Food Trucks
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Ensure exceptional customer service and consistent brand standards across all outlets
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Manage seasonal fluctuations in trade with effective staffing and rostering
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Maintain compliance with food safety, WHS, and licensing requirements
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Monitor stock control, ordering, and supplier relationships
Staff Training & Development
In partnership with Learning & Development Manager:
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Design, implement, and review annual staff training plans aligned with seasonal business needs
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Lead onboarding and pre-season training for new and returning staff
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Train and coach supervisors and senior staff to support service standards
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Ensure cross-training of staff across restaurant, cafe, and food truck operations
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Foster a positive, professional, and team-focused workplace culture
Financial & Commercial Performance
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Manage labour and food costs to meet budget targets
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Monitor sales performance and identify opportunities to increase revenue
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Work closely with management to forecast seasonal demand and plan resources
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Analyse performance data and implement improvements
Events & Revenue Growth
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Develop and execute strategies to increase revenue through events, functions, and estate experiences
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Plan and deliver food and beverage operations for estate events, weddings, and special functions
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Collaborate with marketing and estate teams to create attractive event offerings
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Identify new event concepts and seasonal promotions to drive visitation
Customer Experience & Brand
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Deliver a welcoming and memorable experience aligned with the Westport Estate brand
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Handle customer feedback professionally and proactively
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Ensure presentation standards of venues, menus, and service remain high
This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibilities at the time of writing.
Required Qualifications
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Minimum 3-5 years' experience in hospitality management (multi-outlet experience preferred)
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Familiarity with POS systems, rosters/scheduling software, and basic financial reporting including cash handling and reconciliations.
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Demonstrated experience managing seasonal hospitality teams
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Proven success in event-based revenue growth
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Experience in training, mentoring, and developing hospitality staff
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Responsible Service of Alcohol and Food Safety certification
- Highly organised with strong planning and time-management skills
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Commercially minded with a focus on revenue growth and cost control
Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.
