Standing proudly on the famous Eyre Square since 1852, The Hardiman offers generous hospitality with a familiar, easy charm that makes guests feel right at home. Now it's your chance to be part of this long tradition in our renowned hotel.
We are currently seeking a Meeting & Events Co-ordinator to join our team, minimum one year experience. If you are driven, passionate, innovative with a flair for individuality then we would love to hear from you.
The Role
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Responsible for selling and coordinating meetings, conferences, weddings, private dinning and other areas of the hotel,
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Maximize revenue and profit through pro-active selling techniques, diary management and pricing strategy.
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Be a proactive ambassador for The Hardiman, specifically for weddings and conference events.
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Generate Function Sheets and communicate to the hotel team appropriately.
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Operate and maintain a computerised system (Opera & HubSpot) for responding and coordinating and tracking sales enquiries, bookings, availability and maintaining up to date profiles, and recording client feedback post event.
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Plan, organize and carry out show-arounds and familiarization trips as required.
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Ensure prompt and professional responses and follow-up to sales enquiries.
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Generate sufficient information for invoicing of events.
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Meet and greet all clients during the event phase and ensure the smooth handover of the event to the operations team for the execution of details.
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Management of customer feedback including responding to guest problems and complaints relating to Weddings and Events.
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Take ownership for recurring challenges and ensure the issues are resolved.
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Schedule and attend weekly function and sales meetings.
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Contribute to the preparation of annual sales and events budget in line with the Director of Sales & Marketing. Responsible for wedding & events reporting and budget targets.
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Attend workshops, exhibitions and promotional events where required.
The Person
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The candidate is required to be competent in the full life cycle of weddings, from enquiry to the event day
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To have at least 1-3 years sales and/or events experience in a similar role in a hospitality setting.
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To work to budgets and targets as set out by management.
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The candidate will possess lots of drive and ambition.
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Good ability to work efficiently under pressure and deal with busy times competently.
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Be highly Guest Focused - natural instinct for 'hospitality' and lively, friendly and welcoming personality is essential.
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Be a strong communicator who revels in the finer details.
The Offer
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Join a driven and passionate team working to deliver amazing experiences at our classic hotel.
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Competitive Salary
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Career progression internally and as part of Choice Hotel Group
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Training and development ethos with tailored development programme for sales team
