Customer Service & Office Coordinator
Monday–Friday | 9:00am–5:00pm | School Term-Time
We are looking for a confident, friendly and highly organised Customer Service & Office Coordinator to join our small team.
This is a varied role combining customer service, office administration, reporting and coordination. As the first point of contact for the company, you will play an important role in supporting our schools and ensuring their day-to-day queries and administrative requirements are handled efficiently and professionally.
The Role
Your responsibilities will include:
- Acting as the first point of contact for customers, dealing with queries by telephone and email
- Providing excellent day-to-day support to our schools
- Managing the administration involved in onboarding new schools
- Updating internal systems with school calendars and other information
- Running daily and weekly reports as required
- Completing general administration and day-to-day reporting
- Assisting with data entry for invoicing and billing
- Responding to queries from production staff as they arise
- Documenting company processes and procedures
- Ensuring process and procedure documentation is accurate and kept up to date
- Supporting the wider team with additional administrative tasks when required
About You
The ideal candidate will be confident, personable and comfortable dealing directly with customers and members of the public.
You will:
- Have previous experience in customer service and/or office administration
- Have excellent customer service skills and an outgoing, friendly personality
- Be confident in your own ability and comfortable taking responsibility for your work
- Have excellent written and verbal communication skills
- Be highly organised with strong attention to detail
- Be proficient in Microsoft Word, Excel and Outlook
- Have experience creating and maintaining process and procedure documentation
- Be comfortable working with systems, reports and data
- Be able to prioritise and manage a varied workload
- Be flexible and adaptable, with the versatility required when working in a small company
- Enjoy working as part of a close-knit team
- Be fluent in English
A Role That Works Around the School Year
This is a school term-time position, offering an excellent work-life balance.
The role follows the school calendar, allowing staff to enjoy extended breaks throughout the year, including Easter, summer, Halloween and Christmas.
This makes the position particularly attractive to parents or guardians of school-going children, as well as anyone who values the flexibility and longer breaks offered by a term-time role.
Working hours: Monday to Friday, 9:00am–5:00pm.
If you are an organised, confident and approachable person who enjoys helping customers, solving problems and being part of a small team, we would love to hear from you.
We look forward to receiving your application!
Job Type: Full-time
Pay: €15.50 per hour
Benefits:
- Employee discount
- On-site parking
Application question(s):
- You must be available to work Monday to Friday 9am to 5pm
Experience:
- Microsoft Office: 1 year (required)
- Office Admin: 2 years (required)
Work Location: In person
