Key Deliverables:
- Act as the lead super-user, and primary point of contact for HR’s people information management
systems, as well as for systems projects and programmes (e.g. system upgrades and module releases,
data migrations, organisational restructures).
- Develop an in-depth end-to-end understanding of HR processes and the breadth of people information
available, with the aim of developing centralised digital systems and solutions that support effective
mapping, recording, and tracking of information for HR reporting purposes.
- Conduct in-depth research and analysis of available data and produce, maintain and continuously
enhance a suite of regular people reports and dashboards, ensuring that are suitable for distribution to
relevant management groups and committees, as required.
- Support the delivery of HR reporting services by collaborating with HR and cross-functional colleagues to
coordinate, compile and produce regular data outputs.
- Manage and oversee the day-to-day operation of HR systems, ensuring data is inputted accurately and
performing regular monitoring and audit checks. This includes tracking the impact of system updates,
releases and changes on Enterprise Ireland’s operating system and on the accuracy and integrity of
people data.
- Provide system support by managing user access and security permissions. This also involves offering
guidance, support, and training across the team, as needed.
- Record and investigate system issues as they arise and raise, escalating them for resolution through the
relevant Departments or service providers using agreed processes.
- Co-ordinate the provision of responses to internal auditors and the Office of the Comptroller &Auditor-
General (C&AG) as required.
- Co-ordinate and support information requests from our parent Department, including managing responses
to Parliamentary Questions (PQs) relating to people information within Enterprise Ireland, Freedom of
Information (FOI) requests assigned to the People Operations team, and other reporting requests.
- Act as the first line of support for the Compensation & Benefits Lead within the People Operations
team, ensuring continuity of service for employees and key stakeholders.
- Manage assigned strategic HR projects and programmes to support the delivery of Enterprise Ireland’s
broader People Strategy.
- Work across the People teams to design, develop, and implement a centralised digital solution for HR’s
people information management service, and act as a key contributor to the longer-term digitalisation
strategy for the People function.
- Drive continuous improvement by ensuring systems and processes remain current, effective, and
accurate, enabling seamless service delivery and an excellent experience for employees and other
stakeholders.
- Act as the team lead and advocate for process improvements, cross-training, and the adoption of
agile/lean ways of working, ensuring the team is equipped to provide high-quality people services to both
internal and external stakeholders.
- Lead relevant procurement processes across the People Operations function, as required.
- Manage relationships and contracts with external service providers, ensuring that all services are
delivered in accordance with the contractual obligations and service level agreements.
- Contribute to the development and review of relevant policies, procedures, and processes,
ensuring alignment with current legislation, directives, and best practice.
- Support the Time & Attendance (T&A) function as required, including line management
responsibility for the T&A Administrator.
Functional Competencies (Key Skills & Knowledge):
- Experience in managing multiple projects and competing priorities at one time to meet
demanding and tight deadlines, while maintaining accuracy and attention to detail is essential.
- Demonstrated skills and experience in developing solutions to systems issues and supporting others
with the same is essential.
- Knowledge and understanding of the work of a HR department, including HR processes and
procedures, and/or experience working in a HR, IT, or Payroll function is essential.
- Skills and experience working with data and information management systems and technologies,
coupled with experience in conducting research and data analysis for large data and information
projects is essential.
