Sales Account Manager
Location: Bandon, Co. Cork
Job Type: Full-Time (Initial Fixed-Term Contract)
About Us
Private Label Candles & Diffusers (Hamilton Living Ltd) is a growing private label candle and home fragrance manufacturer based in Bandon, Co. Cork. We work with brands across Ireland, the UK and Europe, helping businesses create luxury candles, diffusers and home fragrance products.
Due to continued growth, we are expanding our sales team and are looking for a friendly, organised and proactive Sales Account Manager to join us.
This is a customer-facing role where you will take ownership of your own portfolio of customers, guiding them from their initial enquiry through to placing their order while delivering an outstanding customer experience.
This is an excellent opportunity for someone who enjoys building relationships, solving problems and taking ownership of their own customers within a fast-growing Irish manufacturing business.
Key Responsibilities
- Respond to new customer enquiries by email and phone.
- Manage your own portfolio of customers from initial enquiry through to confirmed order.
- Build strong relationships with customers and become their main point of contact.
- Guide customers through our sales process and keep projects moving.
- Prepare quotations and provide product recommendations.
- Follow up on quotations, samples and enquiries to maximise conversions.
- Make and receive customer phone calls.
- Keep customers updated throughout the design and production process.
- Handle customer queries and complaints calmly, professionally and with a solutions-focused approach.
- Work closely with our design, purchasing and production teams to ensure projects run smoothly.
- Maintain accurate customer records and pipeline updates within our CRM.
- Deliver an exceptional customer experience from first enquiry to repeat order.
About You
We're looking for someone who is:
- Friendly, confident and enjoys speaking with customers.
- An excellent communicator both over the phone and by email.
- Calm under pressure and comfortable handling difficult customer conversations.
- Highly organised with excellent attention to detail.
- Able to manage multiple customers and projects simultaneously.
- Proactive and able to work independently.
- A strong problem solver with a positive attitude.
- Comfortable following up with customers and progressing opportunities.
- Eager to learn and develop within a growing company.
Previous experience in sales, account management or customer service is desirable but not essential. Full training will be provided for the right candidate.
Salary & Contract
- Starting salary: €33,280 per annum, with opportunities for salary progression based on performance and experience.
- Initial fixed-term contract until Christmas, with a full review at that point.
- Strong potential for the role to become permanent for the right candidate.
- Monday to Friday (9 am - 6 pm). No Weekends.
- Full training and ongoing support.
- Opportunity to manage your own portfolio of customer accounts.
- Career progression within a growing Irish manufacturing business.
Why Join Us?
This isn't a traditional customer service role.
You'll take ownership of your own portfolio of customer accounts, becoming their main point of contact from initial enquiry through to confirmed order and beyond.
You'll play an important role in helping businesses launch and grow their own candle and home fragrance brands while building long-term relationships with your customers.
As our company continues to grow, there will be excellent opportunities to develop your career, take on greater responsibility and progress within the business.
If you enjoy building relationships, solving problems, taking ownership and helping customers succeed, we'd love to hear from you.
Pay: From €33,280.00 per year
Work Location: In person
